Sp 1 download problems.

Magenta

Hi there download problems with SP1

Yesterday, 7:53 AM Serious MoneySaving Fan


Join Date: Apr 2005
Posts: 1,620
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Quote:
Originally Posted by waddler_8
Magenta, is SP1 actually installed? If not, download & install it using method 3. Ensure it's installed before trying to download SP2.

Downloads here:

SP1 -> http://www.microsoft.com/en-us/downl...ils.aspx?id=30

SP2 -> http://www.microsoft.com/en-us/downl....aspx?id=16468

Hi Waddler, I have now downloaded and installed SP1 a total of 13 times!!!!
I have used both methods: via windows update and via the microsoft downloads.
When I have downloaded it via the microsoft website downloads, it downloads fine but when it comes to the next step, install, I get the message 'Serive Pack 1 is already running'.
Two seconds after I have tried to download and install SP2 via the microsoft website, it downloaded and then I get the message 'not able to install.'
When I look at my list of updates on my computer it lists the sucessful 13 downloads of SP1 but my computer is still asking me 'to install a very important update Sevice Pack 1'.
I have also run the microsoft 'Fix it' programme for 'troubleshooting problems with downloads'.I have done this two times but it has made no difference.
Before my computer was infected by a virus and i had to have it wiped I never had any problems of this kind with downloading or updating.

The upfshot is that I cannot update my internet explorer and consequently cannot open certain sites that I use frequently (including British Gas, and cannot give them the meter reading they have asked me for) and am having to go to Internet cafes to be able to use certain programmes. I cannot even open Internet Explorer Help ( it keeps 'aborting'my attempts to open thisng)

Also another strange thing! my desktop appearance and the way that I see e-mails and web sites etc has completely changed! it is as if it was aimed at a five year old child with hug letters and pages that do not fit on the screen and that cannot be reduced, only closed.

I bought this pc 3 years ago and am going insane with all these problems with it!!!!

Help please:(:cry

Magenta

POSTED BY WADDLER


Magenta, start your own new thread with the following logs & let's see if we can work out what's going on.

Download DDS from the link below and save it to your desktop:

Link


After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of both logs and post them in the new thread. (you may need to split the log over separate posts)

Also download this file and save it somewhere you can easily find it, but don't run it yet - start the new thread first.

http://www.microsoft.com/en-us/downl....aspx?id=12885

lopeznora

Try window 7

NiftyDigits

I really think in these cases one should back up their data, Factory Restore and then visit Windows Updates instead of ignoring them.

No need to go to a high street store, who don't even bother to make sure that Windows is up to date before they take your money and give it back to you.

Utterly useless!

waddler_8

NiftyDigits wrote: »

I really think in these cases one should back up their data, Factory Restore and then visit Windows Updates instead of ignoring them.

No need to go to a high street store, who don't even bother to make sure that Windows is up to date before they take your money and give it back to you.

It's already been in a shop that reinstalled/restored it because it had "viruses". The system was subsequently left in a insecure & vulnerable state with no service packs and other outdated programs commonly targeted for exploit.

The OP is now trying to update, but finds they can't.

https://forums.moneysavingexpert.com/discussion/comment/54517785#Comment_54517785

It's a pity Magenta didn't come here for help to clean it up for before taking it to the shop - I'd have helped her cleaned it for free.

NiftyDigits

waddler_8 wrote: »

It's already been in a shop that reinstalled/restored it because it had "viruses". The system was subsequently left in a insecure & vulnerable state with no service packs and other outdated programs commonly targeted for exploit.

The OP is now trying to update, but finds they can't.

https://forums.moneysavingexpert.com/discussion/comment/54517785#Comment_54517785

It's a pity Magenta didn't come here for help to clean it up for before taking it to the shop - I'd have helped her cleaned it for free.

I know... I was referring to the disgusting behaviour of the High Street Store.
The least they should have done is to ensure that should understood that she would need to go to Windows Update without delay.
As least she would have something to show for her money, such as an external HDD.

Magenta

NiftyDigits wrote: »

I really think in these cases one should back up their data, Factory Restore and then visit Windows Updates instead of ignoring them.

No need to go to a high street store, who don't even bother to make sure that Windows is up to date before they take your money and give it back to you.

Utterly useless!

I do back up my data :)but at the end I couldn't even do that! and as for visiting windows updates I do that everyday

Magenta

I was just going to print Waddler's instructions but my pc keeps 'aborting' my attempts to do so:mad: so am writing them out before I apply them.
I feel another headache coming on:(:( :rotfl:

Magenta

.cDDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 7.0.6000.16982 BrowserJavaVersion: 10.5.1Run by User at 11:08:32 on 2012-08-19Microsoft® Windows Vista™ Home Basic 6.0.6000.0.1252.44.1033.18.503.85 [GMT 1:00]..============== Running Processes ===============.C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\SLsvc.exeC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Program Files\Trend Micro\AMSP\coreServiceShell.exeC:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exeC:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exeC:\Program Files\Common Files\Adobe\ARM\1.0\armsvc.exec:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestrictedC:\Program Files\Virgin Media\Virgin Media Security\10.0.38.58308\RpsSecurityAwareR.exeC:\Program Files\Virgin Media\Service Manager\ServicepointService.exeC:\Windows\system32\svchost.exe -k imgsvcC:\Windows\System32\svchost.exe -k WerSvcGroupC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\WUDFHost.exeC:\Windows\system32\taskeng.exec:\Program Files\Hewlett-Packard\HP Health Check\hphc_service.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\Windows\Explorer.EXEC:\hp\support\hpsysdrv.exeC:\Program Files\Hewlett-Packard\On-Screen OSD Indicator\OSD.exeC:\WINDOWS\RtHDVCpl.exeC:\Program Files\Virgin Media\Service Manager\ServiceManager.exeC:\Program Files\ScanSoft\OmniPageSE4.0\OpWareSE4.exeC:\Program Files\HP\HP Software Update\hpwuschd2.exeC:\Windows\system32\schtasks.exeC:\WINDOWS\System32\hkcmd.exeC:\WINDOWS\System32\igfxpers.exeC:\Windows\system32\igfxsrvc.exeC:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exeC:\Program Files\Virgin Media\Virgin Media Security\10.0.38.58308\Rps.exeC:\Program Files\Internet Explorer\ieuser.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\Windows\system32\Macromed\Flash\FlashUtil32_11_3_300_271_ActiveX.exeC:\Windows\System32\mobsync.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Windows\system32\taskeng.exe.============== Pseudo HJT Report ===============.uStart Page = hxxp://www.google.co.uk/mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=74&bd=Presario&pf=desktopmDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=EN_GB&c=74&bd=Presario&pf=desktopBHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dllBHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg.dllBHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\oracle\javafx 2.1 runtime\bin\ssv.dllBHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar1.dllBHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.6.1010\6.6.1010\TmBpIe32.dllBHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\oracle\javafx 2.1 runtime\bin\jp2ssv.dllTB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar1.dllmRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hidemRun: [hpsysdrv] c:\hp\support\hpsysdrv.exemRun: [OsdMaestro] "c:\program files\hewlett-packard\on-screen osd indicator\OSD.exe"mRun: [RtHDVCpl] RtHDVCpl.exemRun: [HP Health Check Scheduler] c:\program files\hewlett-packard\hp health check\HPHC_Scheduler.exemRun: [DPService] "c:\program files\hp\dvdplay\DPService.exe"mRun: [SunJavaUpdateReg] "c:\windows\system32\jureg.exe"mRun: [<NO NAME>] mRun: [ServiceManager.exe] "c:\program files\virgin media\service manager\ServiceManager.exe" /AUTORUNmRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"mRun: [Virgin Media Security] "c:\program files\virgin media\virgin media security\10.0.38.58308\RPS.exe" -set Silent "1" SplashURL "" mRun: [SSBkgdUpdate] "c:\program files\common files\scansoft shared\ssbkgdupdate\SSBkgdupdate.exe" -Embedding -bootmRun: [OpwareSE4] "c:\program files\scansoft\omnipagese4.0\OpwareSE4.exe"mRun: [HP Software Update] c:\program files\hp\hp software update\HPWuSchd2.exemRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"mRun: [IgfxTray] c:\windows\system32\igfxtray.exemRun: [HotKeysCmds] c:\windows\system32\hkcmd.exemRun: [Persistence] c:\windows\system32\igfxpers.exemRunOnce: [Launcher] %WINDIR%\SMINST\launcher.exeDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cabDPF: {CAFEEFAC-0017-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_05-windows-i586.cabTCP: DhcpNameServer = 194.168.4.100 194.168.8.100TCP: Interfaces\{742A629E-5ECA-4729-9F9E-CD6A1E5FE844} : DhcpNameServer = 194.168.4.100 194.168.8.100Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\6.6.1010\6.6.1010\TmBpIe32.dllHandler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1381\6.5.1234\TmIEPlg.dllHandler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\titanium\uiframework\ProToolbarIMRatingActiveX.dllNotify: igfxcui - igfxdev.dll.============= SERVICES / DRIVERS ===============.R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2012-7-13 64080]S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2012-7-24 40776].=============== Created Last 30 ================.2012-08-17 05:58:52 102400 ----a-w- c:\windows\RegBootClean.exe2012-08-17 05:56:37

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w- c:\program files\Zoom Downloader2012-08-13 21:12:05 70344 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl2012-08-13 21:12:05 426184 ----a-w- c:\windows\system32\FlashPlayerApp.exe2012-08-11 19:13:30

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w- c:\windows\system32\x642012-08-11 07:31:15

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w- c:\users\user\appdata\roaming\Malwarebytes2012-07-24 09:17:11

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w- c:\users\user\appdata\local\WindowsUpdate2012-07-24 08:19:24

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c:\windows\system32\drivers\mrxsmb.sys2012-07-13 21:11:28 98816 ----a-w- c:\windows\system32\mfps.dll2012-07-13 21:11:28 52736 ----a-w- c:\windows\system32\rrinstaller.exe2012-07-13 21:11:28 2855424 ----a-w- c:\windows\system32\mf.dll2012-07-13 21:11:28 2048 ----a-w- c:\windows\system32\mferror.dll2012-07-13 21:11:27 24576 ----a-w- c:\windows\system32\mfpmp.exe2012-07-13 21:10:31 3504008 ----a-w- c:\windows\system32\ntkrnlpa.exe2012-07-13 21:10:31 3470216 ----a-w- c:\windows\system32\ntoskrnl.exe2012-07-13 21:09:07 434176 ----a-w- c:\windows\system32\vbscript.dll2012-07-13 21:08:27 71680 ----a-w- c:\windows\system32\atl.dll2012-07-13 21:07:45 297472 ----a-w- c:\windows\system32\gdi32.dll2012-07-13 21:05:52 500736 ----a-w- c:\windows\system32\msdtcprx.dll2012-07-13 21:05:52 30208 ----a-w- c:\windows\system32\xolehlp.dll2012-07-13 21:05:16 156160 ----a-w- c:\windows\system32\wkssvc.dll2012-07-13 21:04:37 36352 ----a-w- c:\windows\system32\tsgqec.dll2012-07-13 21:04:37 1871872 ----a-w- c:\windows\system32\mstscax.dll2012-07-13 21:04:37 116736 ----a-w- c:\windows\system32\aaclient.dll2012-07-13 21:03:53 303616 ----a-w- c:\windows\system32\wmpeffects.dll2012-07-13 20:58:45 2048 ----a-w- c:\windows\system32\tzres.dll2012-07-13 20:57:57 696832 ----a-w- c:\windows\system32\localspl.dll2012-07-13 20:57:25 2923520 ----a-w- c:\windows\explorer.exe2012-07-13 20:56:21 171520 ----a-w- c:\windows\system32\wintrust.dll2012-07-13 20:55:41 494592 ----a-w- c:\windows\system32\kerberos.dll2012-07-13 20:55:40 7680 ----a-w- c:\windows\system32\lsass.exe2012-07-13 20:55:40 72704 ----a-w- c:\windows\system32\secur32.dll2012-07-13 20:55:40 408136 ----a-w- c:\windows\system32\drivers\ksecdd.sys2012-07-13 20:55:40 175104 ----a-w- c:\windows\system32\wdigest.dll2012-07-13 20:55:40 1233920 ----a-w- c:\windows\system32\lsasrv.dll2012-07-13 20:55:39 272384 ----a-w- c:\windows\system32\schannel.dll2012-07-13 20:55:08 24064 ----a-w- c:\windows\system32\netcfg.exe2012-07-13 20:53:32 1585664 ----a-w- c:\windows\system32\setupapi.dll2012-07-13 20:50:53 549888 ----a-w- c:\windows\system32\rpcss.dll2012-07-13 20:50:52 24576 ----a-w- c:\windows\system32\printfilterpipelineprxy.dll2012-07-13 20:50:51 654336 ----a-w- c:\windows\system32\printfilterpipelinesvc.exe2012-07-13 20:50:50 614912 ----a-w- c:\windows\system32\wbem\fastprox.dll2012-07-13 20:50:50 501760 ----a-w- c:\windows\system32\wbem\WmiPrvSD.dll2012-07-13 20:50:50 247296 ----a-w- c:\windows\system32\wbem\WmiPrvSE.exe2012-07-13 20:50:50 130560 ----a-w- c:\windows\system32\wbem\WmiDcPrv.dll2012-07-13 20:50:49 53248 ----a-w- c:\windows\system32\iasads.dll2012-07-13 20:50:48 97280 ----a-w- c:\windows\system32\iasrecst.dll2012-07-13 20:50:48 37888 ----a-w- c:\windows\system32\iasdatastore.dll2012-07-13 20:50:48 158720 ----a-w- c:\windows\system32\sdohlp.dll2012-07-13 20:49:58 62464 ----a-w- c:\windows\system32\l3codeca.acm.============= FINISH: 11:10:30.37 ===============c

Magenta

UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.IF REQUESTED, ZIP IT UP & ATTACH IT.DDS (Ver_2011-08-26.01).Microsoft® Windows Vista™ Home Basic Boot Device: \Device\HarddiskVolume1Install Date: 11/07/2012 17:20:37System Uptime: 19/08/2012 09:51:28 (2 hours ago).Motherboard: ECS | | Livermore8Processor: Intel(R) Pentium(R) D CPU 3.00GHz | CPU 1 | 2400/200mhz.==== Disk Partitions =========================.C: is FIXED (NTFS) - 142 GiB total, 111.14 GiB free.D: is FIXED (NTFS) - 7 GiB total, 0.936 GiB free.E: is CDROM ()F: is RemovableG: is RemovableH: is RemovableI: is RemovableJ: is Removable.==== Disabled Device Manager Items =============.==== System Restore Points ===================..==== Installed Programs ======================.Adobe Flash Player 11 ActiveXAdobe Reader X (10.1.4)ArcSoft PhotoStudio 5.5Canon MP Navigator 3.0Canon MP460Canon MP460 User RegistrationCanon Utilities Easy-PhotoPrintDVD PlayGoogle Toolbar for Internet ExplorerHardware Diagnostic ToolsHewlett-Packard Active CheckHewlett-Packard Asset Agent for Health CheckHotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)HP Active Support LibraryHP Active Support Library 32 bit componentsHP Customer FeedbackHP Easy Setup - FrontendHP On-Screen Cap/Num/Scroll Lock IndicatorHP Photosmart Essential 2.01HP Photosmart Essential2.01HP Total Care AdvisorHP UpdateIntel(R) Graphics Media Accelerator DriverJava Auto UpdaterJava(TM) 7 Update 5JavaFX 2.1.1LibreOffice 3.5LibreOffice 3.5 Help Pack (English (United Kingdom))LightScribe 1.8.15.1Microsoft .NET Framework 3.5 SP1Microsoft SilverlightMicrosoft Visual C++ 2005 RedistributableMicrosoft WorksMSXML 4.0 SP2 (KB954430)MSXML 4.0 SP2 (KB973688)muvee autoProducer 6.0PSSWCOREPython 2.5Realtek High Definition Audio DriverRoxio Activation ModuleRoxio Creator AudioRoxio Creator Basic v9Roxio Creator CopyRoxio Creator DataRoxio Creator EasyArchiveRoxio Creator ToolsRoxio Express Labeler 3Roxio MyDVD Basic v9ScanSoft OmniPage SE 4.0Security Update for CAPICOM (KB931906)Update for Microsoft .NET Framework 3.5 SP1 (KB963707)VideoToolkit01Virgin Media SecurityVirgin Media Service Manager 4.1.16.==== Event Viewer Messages From Past Week ========.19/08/2012 10:33:39, Error: Print [6161] - The document https://forums.moneysavingexpert.com/discussion/4126867, owned by User, failed to print on printer Canon MP460 Printer. Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 1572864. Number of bytes printed: 1116256. Total number of pages in the document: 4. Number of pages printed: 0. Client computer: \\USER-PC. Win32 error code returned by the print processor: 1. Incorrect function.19/08/2012 09:52:13, Error: Microsoft-Windows-Dhcp-Client [1002] - The IP address lease 92.236.154.144 for the Network Card with network address 001BB9E421C9 has been denied by the DHCP server 192.168.1.1 (The DHCP Server sent a DHCPNACK message).19/08/2012 03:55:22, Error: Print [6161] - The document http://www.........................., owned by User, failed to print on printer Canon MP460 Printer. Try to print the document again, or restart the print spooler. Data type: NT EMF 1.008. Size of the spool file in bytes: 3145728. Number of bytes printed: 427160. Total number of pages in the document: 5. Number of pages printed: 0. Client computer: \\USER-PC. Win32 error code returned by the print processor: 1. Incorrect function.13/08/2012 00:37:21, Error: EventLog [6008] - The previous system shutdown at 20:18:05 on 11/08/2012 was unexpected..==== End Of File ===========================

waddler_8

Magenta wrote: »

Also download this file and save it somewhere you can easily find it

http://www.microsoft.com/en-us/downl....aspx?id=12885

SP1 definitely isn't installed. Download the System Update Readiness Tool for Windows Vista from the link above if you haven't already and then run that. Then try to install SP1 again.