When to throw POP?

the-mango

After feedback? After the dispute opening time has passed?

Crowqueen

POPs are useless in a dispute - you would need tracking details showing delivery to defend a dispute, but you also need them to claim from RM.

I wouldn't do anything on the basis of feedback. There's the possibility for mistakes and it will not stop a dispute.

Chargebacks can be made a long time after purchase - that is when a POP comes into its own; other people here have more experience with them, though so I can't advise too far on those.

I would file them away carefully, particularly if you are a business. I don't tend to keep them - nothing I sell is of particular value that it would really be worth my time claiming from RM, and Amazon, where I sell more these days, has a different system to eBay's regarding disputes etc. I also have not had an INR for many years so I'm maybe a bit lax. But if you are selling expensive items of, say, £30-£40, then you will need to husband POPs carefully or send recorded so you have proof of delivery on those more expensive items. (Obiously send everything over the £46 insurance threshold Special Delivery.)

the-mango

Ah ok, well my items are the 99p private seller sort... If they're useless should I just save my time and post in my local post box via printed out postage?

shaun_from_Africa

Crowqueen wrote: »

POPs are useless in a dispute - you would need tracking details showing delivery to defend a dispute, but you also need them to claim from RM.

Not strictly correct.
A POP is useless if a goods not received dispute is opened, but if the buyer opens a dispute claiming that an unauthorised payment was made on their credit or debit card then all that is needed from the seller is a completed POP showing the buyers correct paypal registered address.

theonlywayisup

To clear the confusion.

For INR you need tracking to defend a dispute, with a signature if the purchase price was over £150.

For a UC dispute (unauthorised chargeback) a POP/COP will ensure you win the dispute via seller protection. A UC disoute can occur for up to 180 days after payment, so you need to keep it this long. In certain cases it can be indefinite.

Crowqueen

I think I said that in my third paragraph, TOWIU, explaining that I couldn't make much comment because I'd never had a chargeback opened against me.

On 99p private seller items I don't bother keeping them BUT it's up to you.

Some people who sell in volume 'self-insure' - build up a slush fund to cover losses by putting a couple of pence on each item price - but that is obviously impractical if you don't sell in enough volume that those pence add up.

theonlywayisup

Crowqueen wrote: »

I think I said that in my third paragraph, TOWIU, explaining that I couldn't make much comment because I'd never had a chargeback opened against me.

Yes, I was clearing up the timescale for the OP as I took their question to need a time definitive answer. It wasn't aimed at anyone's advice above.