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Royal Mail section/thread?
Mersey_2
Posts: 1,679 Forumite
Is there a section on MSE re Royal Mail failures and compensation?
Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
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In a word. No. There is no RM representative on here. There are however some posties and x posties who may be able to help out with any query you may have.
For RM direct, you're better contacting them via twitter4 Stones and 0 pounds or 25.4kg lighter :j0 -
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Is there a section on MSE re Royal Mail failures and compensation?
No but the heaviest users of RM are probably us on the ebay and other auctions forum (see my sig)- so if you have a specific question why not ask there?I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0 -
bet its a doozie0
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My main question is how long do they take to investigate complaints and reply?
I had an item - sent by Special Delivery - which failed to reach me. I complained and was sent a form to complete, which I did, months ago. Still waiting for a response.
Now, an item which I sent - by Special Delivery (next day, costing £9.75) - 4 weeks ago, was "returned to sender" according to the Royal Mail Track and Trace site, when I inputted the code. It wasn't returned a week later and so I complained online and received an email acknowledgment, but again nothing since.Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.0 -
2 issues,bad luck!
did the RTS one have a return address?0 -
Yes, and name and post code written on the Special Delivery plastic envelope provided by the Post Office.Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.0
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Yes, and name and post code written on the Special Delivery plastic envelope provided by the Post Office.
has your tracking never updated from RTS?
Have you tracked it here?
http://www.royalmail.com/trackdetails0 -
Thanks. Now, it's even more curious! It lists 29 movements for this 1 parcel. Last time it just said returned.Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.0
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