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RBS disinterest in service

RobCorky · 2012-08-15 15:45:19

I've just been down to my local branch of the RBS in Portree to have a copy of 2 documents (passport and driving licence) certified to send away to the Coventry BS. This is to do with a dormant account claim. The bank refused to sign as it's "new policy, we only certify to support RBS matters"!! What a dead loss - why…

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lolavix Posts: 532 Forumite

2 September 2012 at 11:36AM

Some branches will do it and send the copies of ID off for you. Natwest and RBS branches cannot certify ID and give it back to a customer, I've worked there for the last 7 years and it's a policy that's always been in place since I have been with the bank.

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RBS disinterest in service

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