EDF account

backfoot

Yes, although I have the information and data which is compliant, it is as you hint, by feature of the the combination of the Annual Review and the Direct Debit Review coinciding.

For electricity where I have the Annual Review it reconciles with DD revision. For gas, I don't yet have the Annual Review so my eagerness to praise may be premature.

All along I have said that in order to arrive at a DD value,there must be an associated consumption estimate. Otherwise it just is a figure plucked from the air. In effect, in changing a DD a Supplier is obliged, imho, to effectively produce an Annual Statement or near equivalent. You will recall, EDF used this with me as their defence. They argued they only had an obligation after 12 months.

I don't think that argument holds water but we will see what the EO thinks.

The format is that they have shown the respective DD values and the division of the debit/credit balance on the account. I have done the reconcilaition back to the Annual Statement.

Your making me already question the wisdom of my praise for EDF.

Terrylw1

backfoot wrote: »

Finally, I have received documentation and data which complies with SLC 27 and the Ofgem Guidance leaflet. It has taken a full year, but this is precisely the process and data which should have operated previously but didn't.

I think you've had compliance with SLC31 but not SLC27 as they never explained it prior to 12 months.

Something that would useful now would be if your consumption changed as SLC27 would apply...but would they be compliant by responding to the change by adjusting your DD?

The supplier has got the previous 12 months to your switch, the same as they have your past 12 months billing.

The annual forecast would be a predefined automated action, so it just means the system used is doing its job.

brewerdave

backfoot wrote: »

Today, I have received my Annual Review which was 12 months into the contract based on the mid point between the gas and electricity starting dates.

...can I ask, how long after the mid point start date ,did you receive the information??? My mid point start date was 10th July 2011 and I haven't received anything since the "early" annual DD review in May,which triggered a normal bill.

backfoot

brewerdave wrote: »

...can I ask, how long after the mid point start date ,did you receive the information??? My mid point start date was 10th July 2011 and I haven't received anything since the "early" annual DD review in May,which triggered a normal bill.

Electricity switched on the 8/8/11 and gas on the 16/8/11.

The estimated reads by EDF are input on 8/8/12. The bill is dated 10/8/12.

The Annual Statement for Electricity runs from 9/8/11 to 8/8/12.

It looks like the bill has been triggered by the first anniversary date of the electricity switching. It would have made much more sense for them to have waited until the 16/8/12, so both fuels would have had 12 months consumption data.

jalexa

brewerdave wrote: »

...can I ask, how long after the mid point start date ,did you receive the information???

Answering for my situation, I noted that the 'midata' last 12 months consumption field for each energy became populated after 365 days supply for the fuel. My understanding of the regulation is that an 'annual statement' should be provided after 12 month supply and the 'annual statement' is entirely separate from the billing function.

I did not receive an unsolicited 'annual statement' after 12 months, however the first customer reading generated bill after 12 months had elapsed for both fuels had 'annual statement' information on Page 4. The previous 12 months consumption was "accurate", projected consumption was +5% on previous and the projected cost accurate for the +5% consumption. I have not yet had a satisfactory explanation why future consumption is projected to be +5% on previous.

HTH

backfoot

Terrylw1 wrote: »

I think you've had compliance with SLC31 but not SLC27 as they never explained it prior to 12 months.

Something that would useful now would be if your consumption changed as SLC27 would apply...but would they be compliant by responding to the change by adjusting your DD?

The supplier has got the previous 12 months to your switch, the same as they have your past 12 months billing.

The annual forecast would be a predefined automated action, so it just means the system used is doing its job.

Yes,you are entirely right and hence my complaint to EDF and subsequent referal to the EO.

As you have rightly explained to us, even before 12 months there is past billing data to use to derive forecast consumption for DD purposes.

Even if they didn't use that, they have, by defintion got an implicit consumption forecast in deriving any DD value. As a customer, all I was asking was for them to explain that forecast to me.

I must apologise to you regulars for my 'faux pas' in praising EDF. I completely got carried away by seeing this Annual Statement for electricity and its reconciliation to the electricity DD. That bit is a bit encouraging.:)

I really wanted to see signs that EDF was getting its act together but sadly that enthusiasm is a bit premature as the compliance is coincidental for electricity and missing for gas.

It's not like me and thanks to you guys I have learnt my lesson.