Live security platinum

waddler_8

Robinhood wrote: »

Done that but still getting the same code.

Run this fixit

http://go.microsoft.com/?linkid=9774319

Robinhood wrote: »

Also noticed that security essentials isn't working either and has the same code.

You have MSE installed? Windows Defender should be disabled then if you have MSE installed.

Run the fixit first then download the MSE installer from here and reinstall it if you're still having problems.

http://windows.microsoft.com/en-GB/windows/products/security-essentials/download

Then post me a DDS log - It should take just 2-3 mins.

Download DDS from the link below and save it to your desktop:

Link

After you've downloaded it and saved it to your desktop:

• Double click DDS to run it.
• When it's finished, DDS will open two logs:

1. DDS.txt
2. Attach.txt

Save both reports to your desktop.

Copy & paste the contents of just DDS.txt for now and post it here (you may need to split the log over separate posts)

Robinhood

waddler_8 wrote: »

Run the fixit first then download the MSE installer from here and reinstall it if you're still having problems.

http://windows.microsoft.com/en-GB/windows/products/security-essentials/download

QUOTE]

On trying to do this I got the following.

404. That’s an error.
The requested URL /en-GB/windows/products/security-essentials/download was not found on this server. That’s all we know.

waddler_8

Try this

http://www.windows.microsoft.com/MSE

Robinhood

Tried but got the same error code again.

waddler_8

Download & run DDS as above - post the log.

Can you access any MS url?

http://www.microsoft.com

Robinhood

Doesn't appear that I can now but I could earlier. Thanks forthe help but I'm going to have to hit th esack as I hve work tomorrow morning. I will post the DDS log tomorrrow. Cheers.

waddler_8

No problem.

NiftyDigits

Personally, I think that you should make a copy of your important data and then run a Factory Restore and then immediately, use Windows Updates continuously until you have updated to Service Pack 2.

Don't waste your time with other solutions at this stage.

No disrespect meant to waddler_8. Perhaps it just escaped his attention.

I can't fathom as to why you appear to have no Service Packs installed at this late stage.

Does your laptop have a brand name and model number?

Norman_Castle

I've just successfully removed live security platinum from a friends pc using malwarebytes. Also managed to remove Babylon toolbar. After doing this Windows 7 asked if I wanted to install updates. These included a service pack and numerous windows defender and Silverlight updates. There were a lot of updates!. The pc was set to automatically update at 3am (now changed to 9pm). Have these updates been missed because the pc is never switched on at 3am?

waddler_8

NiftyDigits wrote: »

Perhaps it just escaped his attention.

Service packs should only be installed on an uninfected, clean system. That's a job for when the systems clean - As is updating third party programs such as Adobe, Java et al.

It's as important to update these as it is the OS. Quite often when I see the advice to restore to factory settings it is hardly ever advised to update these, leaving the computer in a vulnerable state as the versions they have in the factory image are often outdated and prime targets for exploits.

As it stands I'm not 100% sure the computer isn't still infected. The broken services and the inability to connect to MS domains rings possible alarm bells.

These rogues often come installed/supported by a rootkit. Sirefef aka ZeroAccess is quite prevalent at the moment, as is Necurs (a hidden driver/service).

Everything takes time, whether it be backing-up, restoring/reinstalling/updating the OS, reinstalling/updating other programs, restoring custom settings etc - or cleaning.

I'll help if the OP wants to clean it up and secure the machine. It's up to the OP, whatever he wants to do.