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DWP Complaints & Special Payments
Mersey_2
Posts: 1,679 Forumite
I thought others would be pleased to know that I received an apology from the Chief Operating Officer of JobCentre Plus and two Special Payments, totalling £150.
I won't bore you with the whole saga, but beteween Birkenhead JCP and Liverpool JCP, they managed to fail to reply to 8 of my letters, lost my Appeal, gave me incorrect information and caused delays of 18 months!
Amazingly, I discovered that the DWP are meant to reply to any letters within 10 working days! It's in their own Service Standards. I complained to the District Manager and then the Chief Exec of JobCentre Plus and was given a Special Payment of £50 due to their maladministration.
I won't bore you with the whole saga, but beteween Birkenhead JCP and Liverpool JCP, they managed to fail to reply to 8 of my letters, lost my Appeal, gave me incorrect information and caused delays of 18 months!
Amazingly, I discovered that the DWP are meant to reply to any letters within 10 working days! It's in their own Service Standards. I complained to the District Manager and then the Chief Exec of JobCentre Plus and was given a Special Payment of £50 due to their maladministration.
Please be polite to OPs and remember this is a site for Claimants and Appellants to seek redress against their bank, ex-boss or retailer. If they wanted morality or the view of the IoD or Bank they'd ask them.
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