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Item not received where to open a dispute
Mara69
Posts: 1,409 Forumite
I bought a large expensive item that has not been received. I've messaged the buyer through Ebay but have had no response.
I'm going to give it a few more days (its been two weeks thus far) but assuming the worst, who is it best to open a dispute with, Ebay or Paypal?
TIA
I'm going to give it a few more days (its been two weeks thus far) but assuming the worst, who is it best to open a dispute with, Ebay or Paypal?
TIA
0
Comments
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Paypal as they have a 10 day limit, ebay tend to do what ever they want and it can take longer.0
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I've only ever done them through paypal- and frankly for a high end item that is almost certainly coming tracked I don't think I would have waited 2 weeks without any contact from the seller before opening one.I’m a Forum Ambassador and I support the Forum Team on the eBay, Auctions, Car Boot & Jumble Sales, Boost Your Income, Praise, Vents & Warnings, Overseas Holidays & Travel Planning , UK Holidays, Days Out & Entertainments boards. If you need any help on these boards, do let me know.. Please note that Ambassadors are not moderators. Any posts you spot in breach of the Forum Rules should be reported via the report button, or by emailing forumteam@moneysavingexpert.com.All views are my own and not the official line of MoneySavingExpert.0
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I've only ever done them through paypal- and frankly for a high end item that is almost certainly coming tracked I don't think I would have waited 2 weeks without any contact from the seller before opening one.
The seller made initial contact and advised that delivery would be in the region of 14 days by courier - which is Sunday, so to act any earlier would have been both unfair and presumptuous. I contacted the seller again a couple of days ago asking for an update and have heard nothing since. Hence my question.0
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