Hsbc

Legacy_user

Dont HSBC do over counter withdrawals ? dd has an account with them and wanted some money out the ATM wasn't working ,there was an RBS ATM but it had about 15 people in a queue, inside HSBC was empty but they wouldn't let her take her money out instead told us to use the RBS ATM !

pmduk

If it's an HSBC basic bank account then withdrawals can only be made by ATM or via a Post Office.

System

its a teens my money account ive checked the t +c online and nowhere does it mention you can ONLY use ATM's to get your money out, the only reference is a £100 daily limit.

YorkshireBoy

chrissyg wrote: »

its a teens my money account ive checked the t +c online and nowhere does it mention you can only use atm's to get your money out, the only reference is a £100 daily limit.

20.5 For withdrawals over the counter at branches, you must provide an item of identification acceptable to us, and the cheque book or withdrawal book for the account (if you have been issued with one). You cannot use your card alone to make withdrawals over our counters.

https://www.hsbc.co.uk/1/2/savings-accounts/mysavings/how-to-apply?hbeu_dyn_lnk=savingsaccount_mysavings_howtoapply_btn

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System

HSBC seem to require a chequebook (!!) or more ID for over the counter withdrawals no matter how small / if children are involved.

Perhaps if she wanted to launder large amounts of US Dollar notes, they might be more accommodating.

Says it all really about HSBC...

YorkshireBoy wrote: »

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System

we didnt get as far as them asking her for more id they just flatly refused and continued with their conversation.

Gromitt

Maybe their conversation was more important than serving a customer ?

System

Gromitt wrote: »

Maybe their conversation was more important than serving a customer ?

it certainly appeared that way !