Returning items for refund?

Okydoky25

I bought 2 items from a seller, separate purchases but paid for together with small postage discount. Items arrived but turned out to be not as described. After getting nowhere with the seller I opened cases for them and now the seller is offering refunds on return.

My questions are:

It states I will get original payment & postage but no mention of return postage costs does that mean I lose out?

2. Do I send bak individually or can they be returned in one package as received. Weed if I send as one I only have one pod and seller being an !!!! will say he only received one item?

Any advise?

Crowqueen

What do you mean by 'pod'? It's not clear.

Return costs are a bit difficult - eBay occasionally give out printable, prepaid returns labels but no pattern to their whim has ever been divined. Other than that it's a double whammy - you need proof of delivery, i.e. at least recorded, but you don't get this increased expense back.

Not sure what the thing to do with combined items is - but are both items duds or just one of them?

punkpink

Think POD is proof of delivery, but i could be wrong, as they mention only having one if both items are sent together.

Okydoky25

Pod - proof of delivery.

Yes both items. They were bras but even tho measurements on label & sale states 34 they are actually 32. My guess is they are shop seconds.

Crowqueen

I'm guessing as I've never been in this situation before, but I suspect proof of delivery would count for both cases, particularly since they were also paid for together.