John lewis "free" guarantee

gregg1

If john lewis offer a "free" one year guarantee, is this in addition to the one year you get anyway with the manufacturer's 12 months guarantee or is it just a play on words and you only get the 12 months the manufacturer gives you. Anyone know please?

paddyrg

The manufacturer doesn't/doesn't have to give you any guarantee whatsoever, the JL guarantee may be an enhancement of your statutory rights with them, the vendor.

isplumm

gregg1 wrote: »

If john lewis offer a "free" one year guarantee, is this in addition to the one year you get anyway with the manufacturer's 12 months guarantee or is it just a play on words and you only get the 12 months the manufacturer gives you. Anyone know please?

To answer the question - normally if they say a "free" one year guarantee, then that is what they mean.

What is it on?

TVs normally have 5 years & things like washing machines / fridges etc normally have 2 years.

Mark

Arthurian

This might be helpful:
http://www.moneysavingexpert.com/insurance/cheap-free-warranties

(By the way - perhaps this should be in the Consumer Rights board?)

williham

paddyrg wrote: »

The manufacturer doesn't/doesn't have to give you any guarantee whatsoever, the JL guarantee may be an enhancement of your statutory rights with them, the vendor.

Wrong!
Manufacturers must give 1 year guarantee in the uk, that's why absolutely everything you buy will say in the manual 1 year guarantee.

shaun_from_Africa

williham wrote: »

Wrong!
Manufacturers must give 1 year guarantee in the uk, that's why absolutely everything you buy will say in the manual 1 year guarantee.

The post from paddyrg was not wrong and the information provided was 100% correct.

There is no legislation in force in the UK that states that manufacturers (or retailers for that matter) are required to give a guarantee for any fixed period.
Even though most manufacturers will give a minimum of a 1 year warranty, this is something that they provide over and above your statutory rights granted under the SOGA.

Normally, consumers do not buy directly from a manufacturer, hence they have no contract with the manufacturer which is why your SOGA rights are with the retailer.

gregg1

isplumm wrote: »

To answer the question - normally if they say a "free" one year guarantee, then that is what they mean.

What is it on?

TVs normally have 5 years & things like washing machines / fridges etc normally have 2 years.

Mark

Its quite an expensive coffee machine which has given up the ghost after 15 months. Said it had free one year guarantee but i suspect i am not going to get anywhere. They have just said "sorry, out of guarantee"!

Ah well, back to instant!!

paddyrg

williham wrote: »

Wrong!
Manufacturers must give 1 year guarantee in the uk, that's why absolutely everything you buy will say in the manual 1 year guarantee.

No, that's wishful thinking, not reality.

I make doodah's and sell them via my website and via doodahworld and discountdoodahs. Doodah's are a bit specialist, and I value my brand, so I have a warranty system in place where I will fix a wonky doodah for free.

The dooodahs I sell direct are covered by my warranty AND your statutory rights (SoGA, DSR), I will straighten wonky ones out no problem.

Doodahworld are a good retailer and give me a good price for doodahs - so I offer my guarantee with those too. If yours goes wonky, you can go back to them (under your statutory rights) or come direct to me (it may be faster if doodahworld just send them back to me for straightening anyway). Your choice, the guarantee is in addition to your statutory rights and is with a different party.

Discountdoodahs though, they way they sell the doodahs cheaper than anyone else is by being hard on their costs and suppliers. The only way I can get to their sales channels is by discounting, and at the price they give, I cannot personally guarantee to fix the returns, straightening takes time! So I sell them without a guarantee. You still have your statutory rights with the retailer, none with me. Call me up, I'll tell you to go back to the shop because they didn't sell the whole package with the guarantee. They have a bloke in Kinross with a big hammer who will get your doodahs more or less straight again, and good luck to you.

This is EXACTLY how it works if you buy something from most shops. Guarantee and statutory rights are NOT the same thing (for a start that guy in Kinross doesn't use genuine wahwahs in his repairs and reuses secondhand parts). I buy a phone from CPW which has a 2yr warranty from HTC - sticky keyboard and I have a choice whether it goes to some CPW central fixit shop or to HTC's own fixit shop for remedy. Who would I rather fix it? Personally I let HTC do it under warranty as I know it will be quicker and easier than CPW.

isplumm

gregg1 wrote: »

Its quite an expensive coffee machine which has given up the ghost after 15 months. Said it had free one year guarantee but i suspect i am not going to get anywhere. They have just said "sorry, out of guarantee"!

Ah well, back to instant!!

Ok - then you need to go down the Sales of Goods Act route - not fit for purpose .....

It will be up to you to prove that the product has packed up due to a manufacture issue ... do a search on Sales of Goods Act.

Mark