How would you like to contact your bank?

890 Posts
Poll started 10 Aug 2012
The world is changing, but not all banks are catching up. If you want to communicate with your bank about issues such as PPI reclaiming, a problem with your account, or want to change your facilities, which of options are most important to you?
Did you vote? Why did you pick that option? Are you surprised at the results so far? Have your say below. To see the results from last time, click this
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I am told that I am on a page that does not exist!
Ie, email like small companies do it and big companies don't seem to get.
Pete
Yet again this week I was given the runaround by Santan-don't. Rang their call cente to speak to someone about my ISA. Was given an appointment for the next day at my local branch. Got a call that morning to change the name of the person I was seeing. Arrived at branch. No trace of my appointment and no-one had even heard of either of the people I was supposed to see. Talk about taking the !!!!. Needless to say that the ISA account is now being closed, my last connection with them severed. Thank god I'll never have anything to do with them ever again.
£2 Savers Club 2015 #8 £250£200 :j
Proud to be an OU graduate :j :j
Life is not about waiting for the storm to pass but learning to dance in the rain
makes sure that their is a paper trail
Sol
"Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
Please note, answers don't constitute financial advice, it is based on generalised journalistic research. Always ensure any decision is made with regards to your own individual circumstance.
Weird - I'd LOVE to be able to Tweet the bank - drives me insane when companies aren't on Twitter, and unfortunately Natwest ballsed up their account and gave up.
I'd be happy discussing top level things by social media - sales-questions, support things, perhaps not account-specific things of course. For that I want email or ideally support tickets from within online banking - that seems like SUCH an obvious thing - come on banks, get Zendesk!