How would you like to contact your bank? 10 August 2012 at 10:34AM edited 10 August 2012 at 10:52AM in Money Saving Polls 17 replies 1.8K views

Former_MSE_Debs

Poll started 10 Aug 2012

The world is changing, but not all banks are catching up. If you want to communicate with your bank about issues such as PPI reclaiming, a problem with your account, or want to change your facilities, which of options are most important to you?

Vote in this week's poll

Did you vote? Why did you pick that option? Are you surprised at the results so far? Have your say below. To see the results from last time, click this

ariba10

How do I contact you?

I am told that I am on a page that does not exist!

Stephen_Leak

Quickly. ...

pete_v

Email, but only if it's answered quickly by people who know what they're talking about, are able to change/fix things, and don't just send semi-automated boilerplate that restates what I've already read on the website.

Ie, email like small companies do it and big companies don't seem to get.

Pete

Hezzawithkids

Talking to someone at my local branch who (a) works there (b) knows I exist.

Yet again this week I was given the runaround by Santan-don't. Rang their call cente to speak to someone about my ISA. Was given an appointment for the next day at my local branch. Got a call that morning to change the name of the person I was seeing. Arrived at branch. No trace of my appointment and no-one had even heard of either of the people I was supposed to see. Talk about taking the !!!!. Needless to say that the ISA account is now being closed, my last connection with them severed. Thank god I'll never have anything to do with them ever again.

S0litaire

I'd prefer e-mail or online form,
makes sure that their is a paper trail

N.I.M

24 hour call centre, providing its somewhere that english is the first language. Doesnt have to be UK, I'm happy talking to americans or australians, just not someone in outer mongolia or india please.

torbrex

I will always go into my local branch no matter what the problem, I will not communicate with them in any other way.

jd87

Looks like social media is coming out very low on this poll. It's interesting because, being the social media fan that Martin is, I suppose he was half expecting everyone to say they want to be able to tweet their bank. The fact is social media just can't be trusted for situations involving personal financial information and people know that.

MSE_Martin

Thanks for this folks. We're actually doing this to help us in the PPI summit - to discuss with the banks how they can make it easier by opening up new forms of communication (like email) so this is really useful data.

jackbremer

jd87 wrote: »

Looks like social media is coming out very low on this poll. It's interesting because, being the social media fan that Martin is, I suppose he was half expecting everyone to say they want to be able to tweet their bank. The fact is social media just can't be trusted for situations involving personal financial information and people know that.

Weird - I'd LOVE to be able to Tweet the bank - drives me insane when companies aren't on Twitter, and unfortunately Natwest ballsed up their account and gave up.

I'd be happy discussing top level things by social media - sales-questions, support things, perhaps not account-specific things of course. For that I want email or ideally support tickets from within online banking - that seems like SUCH an obvious thing - come on banks, get Zendesk!