Single MPAN, 2 meters...help!!

cake2321

Hi,
My flat (currently rented by a tenant) has a problem with the meters...

The flat has a single MPAN but 2 meters - a single rate meter and a 'de-energised' economy 7 meter. I have put this in inverted commas as up until Feb 2012, the single rate meter was 'de-energised' then all of a sudden I received a huge bill for 4 years usage!

Both meters are supplying power to the property yet the energy supplier has said that they cannot bill me for both meters?!! Their suggestion is to have an electrician re-wire the flat all to the single rate meter then get the economy 7 meter removed.

Has anyone had a similar problem before? Or has anyone got any advice as to what I should do?

My main aim is not to end up with a huge bill in another 4 years time as my energy supplier suddenly notices that I have not been billed!

Thanks in advance...:)

molerat

What are the 2 meters connected to, are they both consuming, is the one meter for communal lighting etc, what heating is in the flat. The easiest thing to do would be as suggested.

cake2321

Hi,

Thanks for your response. One is the heating - storage heaters and underfloor heating, the other is all other electricity to the flat, none of which is communal.

Both meters are ticking away.

I think I will get an electrician in to have a look at the system and see if they can figure out more than me!

Terrylw1

Your supplier is being very lazy and misadvising you.

The industry rules state that meters can only share the MPAN where they work the same e.g. 2 single rate meters. If you need to change one to E7 to look like what you have, the supplier must request a new MPAN to split the meter to it. The supplier then relinks them by making them "associated". If the 2 meters can't be associated due to a lack of data combinations to allow it, the supplier uses an industry change process to get it created (this takes a couple of months).

You need to determine if the set up is best for you & you tenant as well as cost effective.

The person you spoke to isn't experienced enough to advise you on this.

Its not clear what's gone on with the billing here so can you explain as its likely there are more things to resolve since both the meters are working? Its possible you has 2 MPAN's but one has been disconnected in error...if so, there is a resurrection process. The supplier may have to pay for resurrection but the distributor won't allow them to request a new one in place of using the resurrection process. Sometimes, a new MPAN is created anyway if the distributor decides the resurrection would be worse but its up to them.

They also can't back bill you for a meter for 4 years if no consumption has been billed as the Ofgem directive states no more than 12 months on a domestic property. If consumption has been billed, the ERA billing code states they can't on a domestic as long as you haven't withheld information or prevented resolution.

misterbarlow

sounds like you could have an old restricted hour tariff, where you had one 24hr mtr for the main supply, and another meter with a timeclock for the RHT, and the outgoing tail from that only comes from the timeclock output not the meter, so that meter can only give supply on offpeak, usually connected to the heating only....

they were used as you never had to pay extra on the day rate like you do with e7, and I have seen some RHT clocks with anything from 7-15hrs available on offpeak...

when mpans were auto generated for existing meters you should have had 2 generated, one for each meter...
check with your local distribution company how many they old for you it might be floating about somewhere??