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EON On-line readings - System crash

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Comments

  • Former_E.ON_Company_Representative:_Malc
    Former_E.ON_Company_Representative:_Malc Posts: 6,558 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper
    Hi peter

    Many thanks for your email and subsequent phone conversation.

    As discussed, I'm happy to confirm the problem you've been having isn't with the website but is an issue we're currently having with our meter database.

    Since last year, we've been transferring all meters on to a new database. Whilst most have gone over smoothly, a number from the last batch transferred have been affected.

    As advised by Ian, this is a known issue and will be fixed when the final batch of meters are transferred over the coming August Bank Holiday weekend.

    Sorry for the inconvenience Peter and to anyone else affected.

    Malc
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Terrylw1
    Terrylw1 Posts: 7,038 Forumite
    I'm quite surprised with the delay in applying a fix. It should be on as a business critical issue with it affecting billing.

    It must be complicated if they need so long to fix it.
    :rotfl: It's better to live 1 year as a tiger than a lifetime as a worm...but then, whoever heard of a wormskin rug!!!:rotfl:
  • magic57
    magic57 Posts: 736 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    I can't log in to my online account at all. I was about to give a meter reading then I'm off to Scottish Power.

    I've been with EON for years but I can't afford to stay with them.
  • Candy53
    Candy53 Posts: 2,548 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    I got both my gas and electricity readings through ok online, at the beginning of this month, although the electricity one wouldn't work properly and it took several attempts to get it through.

    Candy
    What goes around, comes around.
  • IsaCream_Man
    IsaCream_Man Posts: 66 Forumite
    The on-line meter reading facility was available to me until last night when I tried to access it, only to find I couldn't gain access to my account at all. I'm not the only by the sound of it. I'll have to phone today with my readings, as I've just changed tariff.
  • Dave_6
    Dave_6 Posts: 170 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Been trying since Saturday with no luck and now found this thread

    Will wait till the end of the month, seems a pretty slow fix
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Dave_6 wrote: »
    Been trying since Saturday with no luck and now found this thread

    Will wait till the end of the month, seems a pretty slow fix


    Hi Dave_6,

    I have logged in to my online account this morning to double check and all appears to be ok now with entering your readings online.

    If you can send me a screen shot of the error message that you're getting to the email address in my profile page, I can pass it to the online guys and see what's going wrong.

    Helena :)
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Dave_6
    Dave_6 Posts: 170 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    Hi Helena

    Just checked and it now goes through :-)

    Thanks
  • E.ON_Company_Representative:_Helena
    E.ON_Company_Representative:_Helena Posts: 2,359 Organisation Representative
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Dave_6 wrote: »
    Hi Helena

    Just checked and it now goes through :-)



    Excellent :D
    “Official Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
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