Brighthouse

DEMON77

Please help,i got myself into alot of debt with brighthouse,a friend suggested as i was finding it hard to pay each week i should cancel the OSC , I did this and knocked 10 pound of my weekly bill which now stands at 38.60 every week,unfortunatly a few items then broke and as id cancelled the OSC im stuck paying for them..i asked brighthouse if they would allow me to mke smaller weekly payments over a longer period but they refused and that was that..im currently looking for work so am on low ncome is there anything i can do to lower the payments..giving the gods back is not possible many thanks in advance x

clairelg88

Hi
Without the osc there's not a lot they can do. It not only covers repairs etc but gives you full returnability and allows them to rewrite the account for you. I know that to return an item without osc you need to have paid at least half of the total amount payable and the goods need to be in working order.
The only thing I can suggest is keep in contact with them, and maybe see if they will let you pay small payments into the yellow money. As for letting you pay smaller amounts, the contracts are set for each item, so no store manager has the descretion to alter them.
Maybe you could contact the customer care line and see what they say?

Bernard231

Do you have home insurance? The goods might be covered under that. Also, take a look at the Consumer Action Forum, it's a great resource for BrightHouse stuff. This is what it says about your righst

YOUR STATUTORY RIGHTS AND THE SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973

"Even if you do not have “Optional” Service Cover on your agreement(s), and the goods develop a fault, don’t be fobbed off with any rubbish that repairs have to be paid for and the responsibility lies with you. Regardless of how old your product is, and assuming it's been used correctly and in accordance with the manufacturer’s instructions, then BrightHouse have a LEGAL duty to comply with the SUPPLY OF GOOD (IMPLIED TERMS) ACT 1973 and either refund, replace or repair (dependant upon how old the goods are) as necessary.

Contrary to popular belief, your basic consumer rights DO NOT expire after 12 months! A new product should be of "satisfactory" quality, "fit for the purpose", "free from defects", "safe" and "DURABLE." The act relies on how a "reasonable" person would define "satisfactory" - and (in the case of a freezer, cooker or high end electrical product) a "reasonable" person would expect a new product to last considerably longer than 12 months! High-end electrical products and most domestic appliances should have a useable life expectancy of anything between 4 - 18 years!!!!!

Your rights under the SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973 can last for up to six years!"