Help! Buyer doesnt want item, what do I do?

elliegibbo

Hi all

Hoping someone can help me!

I sold a maternity cardigan on ebay, the auction ended a few days ago (didnt sell for much, maybe only £1 or 2).

Just received this from the winning bidder:

"hi there, i dont want this item anymore- so could you please cancel my bid and give it to the second highest bidder or something- please. thanks!"

what do I do??

Surely if someone bids and wins and item, they are within a contract to purchase? I've never had this happen before so not sure what to do.

Thanks

Crowqueen

Strictly speaking they are, but since they have said they don't want it, there's no point in forcing them to accept it. Ask for a mutual cancellation, be polite, and then relist it. This will waste less time and be less acrimonious than an NPB dispute. The buyer can still leave feedback, but if not pressed or hassled to pay up probably won't leave anything untoward.

Most big sites now have a way for buyer to formally say that they don't want the item and release a seller from obligations/fees; eBay should be the same to avoid situations like this being uncertain for both buyer and seller.

elliegibbo

Thats great, thanks.

Will do now

Crowqueen

No problem. Hope you get it sorted.