How important is the stars ratings?

Crowqueen

eBay may be a good way to raise a bit of cash, but someone's got to give it to you. As you know if you work, your boss wants his money's worth out of you. eBay buyers are no different - they want their money's worth, or to have it back so they can go elsewhere. eBay is for both buyers' and sellers' benefit - and without the buyers, there wouldn't be any money in the system, so they are the people who need to be 100% satisfied, even sometimes at the seller's expense.

Measurements would have been a good idea for clothing items. Clothes buyers want both quality and fit, and clothes have to be presentable. I don't tend to buy clothing online, or sell it, but if you do sell it you have to be aware of what people need with clothing. They need to try it on. This means, in practice, that allowing people to return items which don't fit, or putting measurements on a listing, is important to be able to close the gap between the experience online and the experience in a clothes shop.

The items also really have to be pristine when sent out, particularly properly washed but also ironed and aired.

You should reduce the gap between what you charge for 2nd class and what it costs you. 55p is a quite a large overcharge; you can buy mailing bags very cheaply per unit on eBay. Quote stamp price only, or go inclusive postage - you cannot afford any more low scores. Any other costs should come out of start price; it's really tough if that makes some items uneconomical to sell because you need to be able to sell efficiently as a private seller in order to do well. It might be worth a few dead losses to get your stars up, but if you find it's too difficult to charge stamp price on a 99p item, then you might have to reconsider whether you can actually sell certain items on eBay properly and efficiently.

Everyone here will tell you to keep selling if you want to keep your account. Books, ornaments, etc., anything that will sell (although do not buy anything in - this will make you a business and liable to tax, even if it's just a few knick-knacks from a car boot) but not be so prone to picky buyers. I've never had anyone asking to return a book because it didn't fit their shelves, for instance. Most reasonably sized books will go the 2.20 packet rate, but I would still advise to keep to stamp price and buy in some jiffy bags from eBay, where they are much cheaper even than in the pound shops.

Buyers need to be totally happy with what they receive, so things like books and other stuff are easier to sell now than clothes. When you get your account sorted out and your stars begin to improve, go back to clothes, give all measurements up front, accept you are probably going to get some change of mind returns, and take it from there. The less you antagonise your buyers, the better things will get.

sniggings

soolin wrote: »

This is going to be one of my complicated explanations- it might be best to wait until someone explains it better.

basically go into your selling page and there are tabs above the items listed- one of which is 'account' , hover your mouse over it and click 'seller dashboard'

That takes you to your main dashboard and you can see the overall number of 1 and 2 * left in each category.

further down the 'seller standing' should be standard - if it shows below standard you are already in trouble. You can also see opened cases on the main page as well.

If you click on the link by performance standards you can see percentages, click on 12 month trending on that page and you can see all the stars being left in each category.

Thanks I tried and tried but still couldn't find it, then read the post below yours and it turns out I don't have one, which is and :mad: as it means I'm not selling enough, Thanks anyway