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NatWest log-in

Is anyone else having trouble logging into NatWest? I tried several times yesterday and twice so far today. Each page takes ages to load and I can never get through to the final page to view my account.

I'm sure it's not my computer because everything else seems to be working fine.

Comments

  • Moomum
    Moomum Posts: 958 Forumite
    I've logged on this morning with no trouble.
  • nonnatus
    nonnatus Posts: 1,458 Forumite
    Yeah, sorry CPFan, I've logged in twice today with no problems...
  • CPfan
    CPfan Posts: 36 Forumite
    Thank you for the replies. I'll have one more try and if I can't log in this time I'll try ringing them.
  • CPfan
    CPfan Posts: 36 Forumite
    An update which may be helpful to others.

    I rang NatWest and told them about the problem. Each page of the log-in procedure was taking ages to load and eventually it would time out before I got to view my account details. They asked if I was with BT. Apparently other customers have also had trouble logging in if using a BT router. I was advised to turn off my router for 10-15 minutes and then restart it.

    I did exactly as advised and then I tried again. It worked!

    Well done NatWest for identifying the problem and providing a solution.:T
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