A Small Victory

bargepole

bazster wrote: »

There is nothing in that thread to suggest that anyone wrote to the CEO. Writing vaguely to "Dear Sirs" at the Head Office address is a waste of time as it guarantees that it will get dealt with in a perfunctory manner by a nobody in Customer Services, the CEO will certainly never get to hear about it.

If you read the complete thread, you'll see that it did achieve quite a lot - they removed the word "fine" as a temporary measure, and eventually replaced all the signage with one that says "Please keep these bays free for disabled users".

bazster

bargepole wrote: »

If you read the complete thread, you'll see that it did achieve quite a lot - they removed the word "fine" as a temporary measure, and eventually replaced all the signage with one that says "Please keep these bays free for disabled users".

If that's what they did (completely replacing the signage), it doesn't say so in that thread.

But the point is, you said that the head honchos at Sainsbury are aware. They are not, your complaint was dealt with at minion level, it never got anywhere near the head honchos. Anyway, the object is not merely to make them aware, it is to rub it in with as many letters to the CEO as possible, with the ultimate objective of not merely fixing the signs, but getting rid of the parking scam completely.

I-LOV-MONEY

bazster wrote: »

In my opinion good old fashioned snail mail carries a lot more weight.

I would think putting 'for the personal attention of ..' on the envelope, or even 'private and confidential' will make sure it goes to the right person.