Can a company tell you the wrong cancellation fee?

Takeaway_Addict

Guardsman wrote: »

I would not expect the quote to remain the same forever but surely they would give you some thinking time.

Maybe but its not a requirement of an offer.

bod1467

l14m wrote: »

He passed it on to his senior team and someone confirmed that I had been told £149 in my first phone call

How was this confirmation provided? In an email?

IMHO, any reasonable person would expect an offer to stand for a minimum period (e.g. 7 days would be my expectation). As such BT should honour this offer. If OP paid the increased termination charge and then took BT to court for the difference I think they'd stand a pretty good chance of winning.