Anyone one work for DRL Ltd / Appliances Online

HolidayAuctionMan

I think that in the main people choose not to take warranties out, particularly those with not a lot of money, and lets face it, there's millions of them. So the sell would be hard. Make sure you are up for it. I've heard of a new Independent Site where you can register your Home Appliances for FREE. No one troubles you to sell warranties. They only contact you if your Appliance is or becomes part of a Manufacturer Recall. It's called the Safer Homes Programme, helping to prevent fires and part of the National Appliance Safety Register. Google it if your interested. Good luck with the job, if you went for it.

sew109

I bought a dryer it was great I bought a washing machine and they would not install it as I had left the waste pipe in as I did not want it to Dario currys had no such issue. However Igot a call from them asking for an extended warranty isaid no I got a call a year later saying that there was no longer a warranty on it and would I like another 12 months I explained that under European law this had a two year warranty and I was told that was not true so the training can't be that good

anmarj

sew109 wrote: »

I bought a dryer it was great I bought a washing machine and they would not install it as I had left the waste pipe in as I did not want it to Dario currys had no such issue. However Igot a call from them asking for an extended warranty isaid no I got a call a year later saying that there was no longer a warranty on it and would I like another 12 months I explained that under European law this had a two year warranty and I was told that was not true so the training can't be that good

Sorry to burst your bubble but the uk does not follow the european law! Think you need training

wapow

anmarj wrote: »

Sorry to burst your bubble but the uk does not follow the european law! Think you need training

Firstly, what the heck are you harping on about? I believe it is YOU that needs training, judging by that comment, on a lot of things.

Maybe you came here from another country that is not a part of the EU. I suggest you do some research on what that poster was on about when they quoted the EU directive.

Secondly, no one was at the demise of Comet or whatever. Comet were at their own demise.

Hello OP,

It seems people here have not understood your question.

No one cares about the dryer you bought from them or the service you received. The reviews are out there to see how well this company operates.
So far, no one has come forward to say they do or they have worked for the company, to give their opinions about WORKING at the company. I don't believe the OP is interested in whether you've BOUGHT from them.

anmarj

wapow wrote: »

Firstly, what the heck are you harping on about? I believe it is YOU that needs training, judging by that comment, on a lot of things.

Maybe you came here from another country that is not a part of the EU. I suggest you do some research on what that poster was on about when they quoted the EU directive.

Secondly, no one was at the demise of Comet or whatever. Comet were at their own demise.

Hello OP,

It seems people here have not understood your question.

No one cares about the dryer you bought from them or the service you received. The reviews are out there to see how well this company operates.
So far, no one has come forward to say they do or they have worked for the company, to give their opinions about WORKING at the company. I don't believe the OP is interested in whether you've BOUGHT from them.

sorry to disappoint you born and bred here

suggest you read about the sale of goods act 1979 that applies to UK

http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

wapow

anmarj wrote: »

sorry to disappoint you born and bred here
suggest you read about the sale of goods act 1979 that applies to UK
http://www.which.co.uk/consumer-rights/regulation/sale-of-goods-act

(Text removed by MSE Forum Team)

http://europa.eu/about-eu/countries/member-countries/index_en.htm

Click on the above link and realise that being a part of the EU means we do have to follow some guidelines. Which includes the "EU Directive" I say again the "EU Directive" regarding "Warranty" and "Money Back"

(Text removed by MSE Forum Team)

anmarj

suggest you go and educate yourself

http://whatconsumer.co.uk/eu-directive-sale-of-goods/#axzz2yhqL6Lsl

wapow

anmarj wrote: »

suggest you go and educate yourself
http://whatconsumer.co.uk/eu-directive-sale-of-goods/#axzz2yhqL6Lsl

What does that prove exactly? It proves that you can, as a shopper, quote the EU directive if you so wish. Which is what that particular person did before you decided to mention that they need to educate themselves. You still don't get it do you? Maybe being from another country would have been a better thing for you seeing as though they seem to have a grasp of the law better than you!

TrickyRickyStar

I used to work for DRL Limited, who trade as Appliances Online (AO.com), Next Kitchen Appliances, Boots Kitchen Appliances, Screwfix Kitchen Appliances and all the rest...

The sales teams are split into approximately 8 or 9 people including the team manager who basically looks after the team but doesn't make any calls. Each day meetings take place 2 or 3 times where each team sits in front of their manager who drones on about how good the warranty is and how cheap it is, basically brainwashes the salespeople into selling the product as the best thing since sliced bread.

Back when I worked for them, the weekly target was 40 sales, i.e. 40 people agreed to take the service, provided the bank details and set it up. You would earn your basic weekly salary, approximately £300.00, plus for hitting your minimum 40 sales per week you would earn another £200 odd in commission.
If you hit 50 sales you would be on around £400.00 commission, 60 sales £500.00 and so on and so forth.

Unfortunately they had a very bad habit of changing the goal posts and every few months they would either heighten the sales target, or reduce the commission, or both.
I worked there for about 3 years and reaching top sales figures was pretty easy for me so I earned a great amount of money every week.

Eventually they brought in quality assessment and were very shady about it. They would listen to "1 random call" every week where a sale had been made and they would follow a process, such as did the salesperson remain polite, did they describe the benefits of the product, did they confirm the customers details properly etc etc... did they sell the service based on the customer being able to cancel the service whenever they wanted or did they sell it based on the benefits it offers?

All of these they would mark usually out of 3 or 4 marks per question and at the end of the score fell below an acceptable amount, the person would have all their commission revoked and would only earn a basic salary.

The problem with it was that the quality personnel would have to sift through 20 calls just to find one sale where they could mark the score - so if they didn't want to pay you for that week - they could listen to a perfectly fine call where you scored full marks, and then they could dig out one call where the customer is only concentrating on if they are able to cancel the product with no repurcussions, and pull you up on that one, through no fault of your own you've lost all your commission which you've worked hard on all week.

One time I was told I had passed my quality assessment and I was due to take home around £1000 for the week - so I was told if I wanted to bump my commission up I could come in all weekend(unpaid hourly rate) to get as many sales I could to increase the money i earned. I decided I wanted to go in all weekend so I had worked 7 days and I brought in about another 20 sales, so I was expecting about £1300 for the week. Turned up on the Monday morning to be told by the manager that oh sorry I made a mistake you hadn't actually passed your quality assessment. So I'd worked 7 days, some of it unpaid, for nothing except for the basic weekly wage.

It was these kind of snidey acts which !!!!ed a lot of people off including myself and lots and lots of people left. They would made managers out of salespeople who struggled every week to even hit minimum target - but because they were friends with the management, they were fine.

I think nowadays they have reduced the annual salary from £20k down to £16k and I heard they are allowing people to sell the product based on the cancellation of the service with no repurcussions (which of course when I worked there you would get in deep deep trouble if they found you were doing this).

Unfortunately they always thought that everything was black and white, but there are many grey areas. Nobody willingly sold the service on cancellation but if the customer enquired about it, of course you have to be honest about it, but if you were then they would hold that against you.

This company was recently floated on the Stock Exchange and is now valued at around £1 Billion.

The bloke who set the company up, John Roberts, set the company up for a £1 bet with a friend in a pub.