Ebay - buyer rights and protection - refund?

jlg1

Hi,

I basically would like a bit of advice on ebay and my rights as buyer.

I stupidly have bought an ipod from ebay - second hand....in an auction....rather than buy it now.

It arrived today and doesn't even work. Seller described it as : "a couple of scratches. Nothing major" that was the total description. It has a damaged LCD screen and will not hold a charge when charged with AC adapter - which of course renders it useless really.

I paid £83 for this and have emailed ebay - awaiting another reply as we speak.....

I searched for the sellers contact info - phoned the mobile number listed with ebay and of course it is disconnected.

The address is listed as Blackpool, Lancashire, United Kingdom.

I am wondering how can someone register with so little info - not even a full postal address?


So even if I want to send the ipod back (which I do) I have no postal address to send it to!

It appears this guy has registered with ebay in May sold 3 items (this ipod being one of those) and now I cannot get hold of him.

The money has already been charged to my credit card.:(

I am worried and wondering my rights as regards this transaction and if ebay are insured/covered against this sort of thing?


I have been using ebay for 10+ years and have never had this happen before - obviously have been lucky and dealt with "legitimate" and honest people.


What are my chances of getting the money refunded?

If someone could shed some light on this I'd really appreciate it...

Thanks a lot

James:)[FONT=&quot][/FONT]

mynameistallulah

The same answers apply as on your other thread ...

Looksguywalker

jlg1 wrote: »

Hi,

I basically would like a bit of advice on ebay and my rights as buyer.

I stupidly have bought an ipod from ebay - second hand....in an auction....rather than buy it now.

It arrived today and doesn't even work. Seller described it as : "a couple of scratches. Nothing major" that was the total description. It has a damaged LCD screen and will not hold a charge when charged with AC adapter - which of course renders it useless really.

I paid £83 for this and have emailed ebay - awaiting another reply as we speak.....

I searched for the sellers contact info - phoned the mobile number listed with ebay and of course it is disconnected.

The address is listed as Blackpool, Lancashire, United Kingdom.

I am wondering how can someone register with so little info - not even a full postal address?


So even if I want to send the ipod back (which I do) I have no postal address to send it to!

It appears this guy has registered with ebay in May sold 3 items (this ipod being one of those) and now I cannot get hold of him.

The money has already been charged to my credit card.:(

I am worried and wondering my rights as regards this transaction and if ebay are insured/covered against this sort of thing?


I have been using ebay for 10+ years and have never had this happen before - obviously have been lucky and dealt with "legitimate" and honest people.


What are my chances of getting the money refunded?

If someone could shed some light on this I'd really appreciate it...

Thanks a lot

James:)

Try the ebay board?

malchish

Start a dispute. The seller will either 1) agree to refund - then ebay will show their address to you. 2) ignore your dispute - then you escalate your dispute to a claim after 8 days - ebay will provide you the seller's address to return the item.
you can use this address to go to the claim clams court, if needed (remember that the defendant can have the hearing in their locality, so think twice before suing someone who lives far away).
Alternatively, just wait for ebay to give you the official address of the seller and send the item by recorded delivery after ebay's instruction.
You can film wrapping and posting the item (wrapping the item at the post office, so an uninterrupted recording exists) for your protection.

arcon5

Open a case in the resolution center. It's a very straight forward process for which eBay should refund the money.

You can also use the request personal information form whereby they will email each parties registered information straight away