Courier problems collect plus

NML

Having problems with Collect +. I sent something via this courier and the tracking number says delivered. I sold this item on Amazon and the buyer said they have not receive the item. I checked with collect plus and they gave me a name for the person who signed for the delivery which the buyer did not recognise and complained to Amazon. Amazon refunded the buyer and took £44 pound from my credit card to pay for this. Collect plus are in the process of interviewing the member of staff that delivered the item but after 4 days I am having trouble getting an answer from collect plus. The buyer has no book and has a refund from Amazon directly, I have no book and I am £44 down because Amazon have taken the money from my credit card and collect plus are not replying, great !!!!:(

Collect+_representative

Hi,

If you send your full name, tracking information and telephone number to paulg@collectplus.co.uk We will try to get this resolved for you as quickly as possible!

Thanks,

Paul

Lifeforms

Edited to remove post, as it's no longer relevant, due to the Collect + representative getting full permission etc to post.

booter

I agree with Lifeforms, but have a look at the post by soolin (post 5) on this thread https://forums.moneysavingexpert.com/discussion/3682131
May be the same person?

If it is a genuine representative from Collect Plus, then I for one would encourage them to get in touch with the forum team, [EMAIL="forumteam@moneysavingexpert.com"]forumteam@moneysavingexpert.com[/EMAIL] as per the forum rules http://www.moneysavingexpert.com/site/forum-faqs#companies

I like having company reps on the boards - it can cut out so much faffing around with complaints (if they're brave enough to put themselves forward )

Collect+_representative

Thanks for the advice!

Permission granted.

Please let me know if you have any queries and I will always be happy to help!

booter

You're welcome:) Are you sure you really want to do this?;)

notbritishgas

Collect+_representative wrote: »

Thanks for the advice!

Permission granted.

Please let me know if you have any queries and I will always be happy to help!

I can vouch for this person, he is very helpful on the occasions Collect + fail ! He will be a useful addition to the forum.

NML

Thank you for all the replys and useful help. Thank you Paul for emailing me, and trying to sort this problem out.:T