npower complaint - npower company representative

gaachs

I wrote a rather wordy complaint which did not fit into the online form, so I emailed it to [EMAIL="complaintsteam@npower.com"]complaintsteam@npower.com[/EMAIL]

The gist is that I moved house, BG was the deemed supplier, had numerous problems for 1 month, so I switched. By the time the switch went through, BG had actually fixed most of the problems, but wasting a lot of my time in the process. After switching, npower then caused nearly the same set of problems, which are still ongoing. Not to mention the annual discount and seasonal weighting "tricks" which I didn't really understand until reading some of the posts here. It's nothing that the forum can really help with, up to npower to fix things... so my question is:

I emailed that to them last Friday, it is now 1 week later and I have not even received an acknowledgement. How long does it normally take? Did they actually receive it? Can I send it to the npower company representative's email to get a faster response?

chanz4

Did you move before bg resolved? If so how can you blame them....

Terrylw1

I agree with Chanz. If your problem has followed you to a new supplier, its likely a data issue and until is is fixed it will keep following you.

You need to give the new supplier a chance to resolve it and if they don't do this efficiently, it proves poor service.

You should have had something back by now so suggest following it up. Don't accept being put in the queue as a new complaint either...the 8 week clock for referral to the ombudsman started when you submitted the first complaint.

What's the issue? Perhaps you can gain some incite off the folks on here and you might get an idea of what the supplier should be doing thus helping to challenge any blagging.

chanz4

8 weeks would start again with the new supplier Terry