We’d like to remind Forumites to please avoid political debate on the Forum.
This is to keep it a safe and useful space for MoneySaving discussions. Threads that are – or become – political in nature may be removed in line with the Forum’s rules. Thank you for your understanding.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!
Tesco click & collect: their mistake, but my leg work !
Grimbal
Posts: 2,334 Forumite
Bl**dy useless Tesco - am really quite annoyed at the moment
-ordered a click & collect parcel, ready to pick up last Saturday
- picked up parcel, arrived home, found that it was an order for another customer
- alerted Tesco's who requested that I return the incorrect item & pick up my orginal parcel
- hubby tried to do this this evening, customer services assistant refused saying that she "didn't know how to process a return"
- called up customer services, who then asked me to go back to store for a THIRD time to try again/speak to duty manager
(oh, another option would be for me to go to a post office, and return the incorrect item by post, and just get a refund for my own items as they'd be returned after non pick-up :eek:)
I suggested that they need to get a member of staff to come & pick up the item & return my original item rather than request that I make a 3rd trip for them. tesco online customer services can't authorise this & have to speak to the manager of the store in question directly (am waiting for this call back now to confirm).
So much for customer satisfaction!
-ordered a click & collect parcel, ready to pick up last Saturday
- picked up parcel, arrived home, found that it was an order for another customer
- alerted Tesco's who requested that I return the incorrect item & pick up my orginal parcel
- hubby tried to do this this evening, customer services assistant refused saying that she "didn't know how to process a return"
- called up customer services, who then asked me to go back to store for a THIRD time to try again/speak to duty manager
(oh, another option would be for me to go to a post office, and return the incorrect item by post, and just get a refund for my own items as they'd be returned after non pick-up :eek:)
I suggested that they need to get a member of staff to come & pick up the item & return my original item rather than request that I make a 3rd trip for them. tesco online customer services can't authorise this & have to speak to the manager of the store in question directly (am waiting for this call back now to confirm).
So much for customer satisfaction!
"Science is a wonderful thing if one does not have to earn one's living at it" Einstein 1951
0
This discussion has been closed.
Confirm your email address to Create Threads and Reply
Categories
- All Categories
- 351.7K Banking & Borrowing
- 253.4K Reduce Debt & Boost Income
- 454K Spending & Discounts
- 244.7K Work, Benefits & Business
- 600.1K Mortgages, Homes & Bills
- 177.3K Life & Family
- 258.4K Travel & Transport
- 1.5M Hobbies & Leisure
- 16.2K Discuss & Feedback
- 37.6K Read-Only Boards