What costs does a retailer have to refund when they refuse to exchange item.....

mjm3346

Unless you were required by them to pay by cheque I cannot see why they would need to refund your postage costs simply because you chose to pay that way instead of by card or bank transfer.

majica8

mjm3346 wrote: »

Unless you were required by them to pay by cheque I cannot see why they would need to refund your postage costs simply because you chose to pay that way instead of by card or bank transfer.

Card/bank transfer wasn't an option at the time. They gave me the options, cheque or card. If I didn't pay then they were going to "dispose" of my power supply. If they aren't happy to happy refund any costs then they shouldn't accept it as a payment method.

My original question is a simple one. Either the retailer is required to refund any and all costs once the unit has been confirmed faulty by the manufacturer, or they aren't. I just need to know which one it is.

System

So are you also charging them for the cost of the envelope?

arcon5

Sending and cancelling a cheque is not helping your situation. They will incur charges for the bounced cheque, what happens when they pursue you for this?

Equaliser123

Take this to Court and you will be laughed at. You may also have a costs order awarded against you for being vexatious.

majica8

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I have proof of postage and devliery. Why would I have sent an empty envelope??

Why am I being ridiculous? I just want to know if the postage is included in the "any and all costs" that the retailer is supposed to refund. It's a simple question yet no one can give me an answer.

bris

Proof of postage means nothing to Scan. The onus is on you to get the cheque to them, they have no liability for it until safely delivered to them. It has been lost so they are not liable for it. So in this case no you have no rights to the postage back.

majica8

bris wrote: »

Proof of postage means nothing to Scan. The onus is on you to get the cheque to them, they have no liability for it until safely delivered to them. It has been lost so they are not liable for it. So in this case no you have no rights to the postage back.

But I have proof of devliery, it was safely delivered to them. They are the ones who lost it, not Royal Mail.

Guardsman

You have proof that you posted them a envelope.
Can you prove that you had put a cheque inside the envelope.
Simply saying that you have the stub means nothing at the end of the day as far as they are concerned you have the stub and the cheque

majica8

Guardsman wrote: »

You have proof that you posted them a envelope.
Can you prove that you had put a cheque inside the envelope.
Simply saying that you have the stub means nothing at the end of the day as far as they are concerned you have the stub and the cheque

So you, Scan, a various other people really think I would send an envelope, that was guaranteed to be delivered (and was), without putting a cheque in? On the off chance that they would lose it? So I could claim £1.55? And waste even more time? And risk having a £10 charge from the bank for cancelling it? Really?

The fact that it was delivered should mean the onus of proof as to whether there was or wasn't a cheque (which there was) falls to Scan.