Dynorod Problem - What should I be looking for?

gazzaon

Hi.. New poster, thought this would be a good place to get some advice.

Last November, we had Dynorod attend our property via our British Gas Homecare plan. The bathroom features were all draining slowly & gurgling.

1st engineer attended & spent around 15 mins or so at the house, and after having a go with a plunger, and checking a few things, including going outside the house for 5 minutes, advised us that the vacuum valve behind our toilet was to blame. Now we have a completely fitted bathroom, and the chap had a look & offered to "smash" his way into the valve, including likely damage to the work surface, and also wall tiles, to replace it, and asked my wife to sign a damage waiver form, which she rightly refused to sign.

She asked him to come back the following day & we would gain access for him. Meantime her father helped us by cutting a hole in the top of the work surface directly above the valve, which we have since covered awkwardly with a pot plant.

Day 2 - a different engineer arrived to replace the valve, declared that he didn't think that was the problem. Fitted the new part anyway, no difference to the problem. This chap asked if the original guy had checked outside in the main drain, my wife said she thought he had as he had been outside in the drive in that area. Engineer 2 checked the outside drain, finds it heavily & obviously blocked, and backed up to the main street drain.

Eng 2 calls Eng 1 & has a rather heated conversation, asks him if he had checked the drain (said he checked it & it was ok!), came off the phone & was very uncomplimentary about Eng 1, having had similar trouble with his diagnosis several times already that week!

Eng 2 spent an hour or so manually unblocking as much as he could & took several pictures of the bathroom & drain etc & advised us to make a complaint about having had to damage the bathroom.

We gave it a couple of days & called their local office, to be told they had received the photos & report & they would be in touch as soon as possible.

I have contacted them by phone and email on a number of occasions, and have finally had their area manager get in touch, who then came & visited the house with his "head plumber", who made matters worse by telling us that to change the valve was a simple matter of undoing a couple of clips & unscrewing 3 small screws (which we hadn't spotted - not really our job though!) & there was no "smashing" or dismantling of the bathroom involved.

They ended their visit by saying they would be in touch. The manager has since called my wife & said there are a few things they can do but they need us to tell them what we want (???)

She has asked them to get in touch with myself, as I have been dealing with them.

So. The question is, after more than 7 months of waiting, and numerous phone calls etc, what should I be looking for? Part of me says I just want my bathroom put right, but to do that is probably going to be a major job & WILL involve ripping out the work surface with probable tile damage, at least.

Or should I get a bathroom company in, do an estimate for repair & ask them to pay the bill.

Or simply ask for some form of cash settlement or deal on my British Gas Homecare package, & patch up the bathroom as best we can, as the damage is not major & is currently partially hidden.

This guy will be calling me over the next few days, what do you guys think?

spiro

Get a company or 2 in to provide a quote to make good and send it to them. Give them 7 days to respond.