Amazon seller claims item was priced wrongly but seemed like genuine discount.

Laeriel

I was hoping to get some advice on here because my dad has been looking for computer parts recently and found what he thought was a really good deal on the amazon marketplace.

I wanted to post links but apparently I'm not allowed to so I'll just post the exact names of the products!

Basically, he bought an Intel Core i7 (3770) 3.4GHz Quad Core Processor 8MB L3 Cache 5GT/s Bus Speed (that's exactly how it's listed on amazon) for £167 + £5 for postage. A day later the seller e-mails him saying they made a pricing mistake, and immediately cancelled the order. My dad decided to send them an e-mail back saying it was ridiculous and he is not agreeing to that. They said they intended to list it for £267, and offered him a 'small discount' to £262 for the inconvenience. However, for that price, he can get a better one and even amazon themselves are selling it a lot cheaper as you can see so he's been thinking that they're trying to con people into buying it at a higher price. You can get a better CPU than that one for that price and even cheaper, for example Intel 3rd Generation Core i7-3770K CPU (4 x 3.50GHz, Ivy Bridge, Socket 1155, 8Mb L3 Cache, Intel Turbo Boost Technology 2.0) for £246.94

We've been on the CAB website and of course if it seems like an obvious typing mistake, the seller will be excused. However, the item was listed with an RRP of £244.99 discounted to £167, saying you're making a saving of 32% and just really didn't seem like a typing error even though they keep insisting that it was..

We've emailed them several times saying we would open a case with the CAB or Trading Standards because we don't believe they have a right to just cancel the order when it seemed like a genuine deal and then offer us a much higher price. They just keep saying it was a mistake because their worked had jam on their fingers while they were listing the item or something.

I was just wondering if they're in the wrong or we are, I've looked at their other product and they have quite a few products which are listed as being at a discounted price, I've made screenshots (although unfortunately we didn't think to make one of the original product that we bought and it got removed now).

Please if anyone has any advice on how we can get our way and get them to still sell us the CPU I would be really grateful. My dad got so excited about it he already bought other parts for the computer he wanted to build and he would lose money because of this situation. We told them that after they kept insisting we wouldn't lose anything because of this but we quite obviously will! They were rudely said at the end of their last e-mail that: ''The item is an excellent product, and we hope that you will still like to purchase it and the correctly stated price, if not c'est la vie.'' I don't know, if anything we should be saying 'c'est la vie' to them because it was their mistake, not ours, and in life you have to pay for your mistakes..

Because they completely cancelled the order and removed all record of it, we can't even leave them feedback for their bad service.

They have other products currently in their store which are like at 26%, 22% discounts, that sort of thing, and look exactly like the product my dad bought on the website with the discount displaying how much you save and all that. They are called teqdepot is anyone wants to look at their store on Amazon.

We want them to have to go through with the order even though they're claiming they've made a mistake.

vuvuzela

You have no rights.
You can no 'make them go through with the order'.
It would be best to give up.
CAB / trading Standards will be of no assistance in this case.

Did you read any of the stickies at the top of the forum ? If not (and I strongly suspect this is the case), read Do shops have to sell at the advertised price?

somethingcorporate

No rights at all and you have no proof that it was not a genuine error.

Forwandert

Bizarrely you went on the CAB website and I'm guessing that confirmed what the sticky and two other posters have said about pricing errors from your comments. Then you threatened the seller with an hollow threat of going to the CAB or trading standards. Why? You already know the answer.

Hintza

C'est la guerre!

nmh_gfmhgvfmc

sadly I have a lot of sympathy when your hopes are raised at getting a bargain
but the legal position is

price quoted - is an invitation to do business and is not binding until payment has been received AND ACCEPTED

somethingcorporate

nmh_gfmhgvfmc wrote: »

sadly I have a lot of sympathy when your hopes are raised at getting a bargain
but the legal position is

price quoted - is an invitation to do business and is not binding until payment has been received AND ACCEPTED

It becomes binding when the T&Cs state that they become binding. For online sales more often than not this is on dispatch of the item which gives the seller plenty of opportunity to spot a genuine error.

Evilm

Laeriel wrote: »

We've emailed them several times saying we would open a case with the CAB or Trading Standards because we don't believe they have a right to just cancel the order when it seemed like a genuine deal and then offer us a much higher price. They just keep saying it was a mistake because their worked had jam on their fingers while they were listing the item or something,

Check things out in the future before making this kind of threat!

Yes, they can cancel the order. No, you can't force them to sell it to you.