Lost in Post - refund

Miiri

Hi - I sold some items about 3 weeks ago - one of the buyers contacted me this week to say he's not recieved his parcel. He's checked at the post office and its not there - fine - I'm happy to refund and will claim from Royal Mail... however.. stupidly, I emptied my paypal account a couple of weeks ago so it won't let me issue a refund.

Help! Whats the best thing to do - I don't want him to wait 2 more weeks for a refund while I transfer money back.. should I advise him to go via a dispute? I'm pretty sure he's genuine - he has excellent feedback and I've sent to him before..

Any advice?
Thanks in advance

littleoldme_2

i would explain to him that you would have to transfer money before you can do a refund by the sounds of it he knows that you are honest . then take it from there

Sugar_Coated_Owl

Do you not have a credit or debit card added to your PayPal account?

Miiri

I do have a card linked to my PP account - for some reason, it wouldn't give me the option to refund that way.. ho hum..

Anyway - ended up setting up a personal account and sending myself some money via a credit card.

Panic over and refund done - now off to pester Royal Mail.

Thanks all

Fi