EXPIRED no!no! 8800 £70 Salon-worthy hair removal at home

St0lli

lulupop123 wrote: »

Just got this through on my email a moment ago


Dear Nectar Daily Deals Customer,

Following the email sent to you yesterday we have,unfortunately been unable to resolve the issue with the merchant and, as a result, will be unable to honour the deal for the
NONO8800.

Refunds (inclusive of P&P) will be processed this week, with a credit to your original method of payment. You will receive a confirmation via email once this has been completed.

Please note that the points awarded for this purchase will be removed from your account and it may take between 3-5 business days for your refunds to actually appear in your account.

We offer our sincere apologies that we were unable to meet you expectations regarding this deal and that you have been unable to enjoy this product.

If you require any further information please contact [EMAIL="Support@nectardailydeals.zendesk.com"]Support@nectardailydeals.zendesk.com[/EMAIL]
or call 02078396750
--
Alexandria Watson
Customer Support | Group Commerce Inc.
[EMAIL="awatson@groupcommerce.com"]awatson@groupcommerce.com[/EMAIL]

Thanks for this update!
I also ordered one and haven't received anything... Not even an email from them advising me of the problems.

I have already emailed them twice and no reply.

I just phoned the number you quoted and thought I had got through to a private number as it was answered with just an 'hello' - no company greeting at all.

The person who answered then said oh I'm sorry let me have your email and I'll get something sent. She then said if you don't receive a refund within 7 days just let me know.

I'm not overly impressed with the service as they will have had £75.99 of my money for over a month and that's if the money is refunded without me having to make a second call.

lulupop123

St0lli wrote: »

Thanks for this update!
I also ordered one and haven't received anything... Not even an email from them advising me of the problems.

I have already emailed them twice and no reply.

I just phoned the number you quoted and thought I had got through to a private number as it was answered with just an 'hello' - no company greeting at all.

The person who answered then said oh I'm sorry let me have your email and I'll get something sent. She then said if you don't receive a refund within 7 days just let me know.

I'm not overly impressed with the service as they will have had £75.99 of my money for over a month and that's if the money is refunded without me having to make a second call.

I was starting to get a bad feeling after 2 weeks really, they didn't seem too professional I was thinking about the same thing- having out £70 odd for over a month, think of the interest if they did that with a load of people, hmmm.
I only noticed the email when clearing out my junk mail, so it might be in there? It didn't seem like a company email, very odd!

I just got this one this morning

"Dear Customer,

We have processed your refund for the NONO8800.

Please allow 3-5 business days for your refund to appear in your account.

We offer our sincere apologies that we were unable to meet your expectations regarding this daily deal.

Unfortunately, there was an unexpected disruption in the supply chain between the manufacturer and the merchant and as a result we have been unable to secure the product as we had been promised.

The merchant is one with whom we have worked previously and with whom we have had a trusted relationship. Therefore, this situation was extremely unexpected.

Please be aware that we will no longer be removing the additional points gained by your NONO8800 purchase.

Please know that we are also disappointed and that this is below the standard of service we strive to provide our customers.

As such, we are re-evaluating our relationship with this merchant so as to mitigate such events happening in the future.




--
Alexandria Watson
Customer Support | Group Commerce Inc.
awatson@groupcommerce.com"

St0lli

lulupop123 wrote: »

I was starting to get a bad feeling after 2 weeks really, they didn't seem too professional I was thinking about the same thing- having out £70 odd for over a month, think of the interest if they did that with a load of people, hmmm.
I only noticed the email when clearing out my junk mail, so it might be in there? It didn't seem like a company email, very odd!

I just got this one this morning

"Dear Customer,

We have processed your refund for the NONO8800.

Please allow 3-5 business days for your refund to appear in your account.

We offer our sincere apologies that we were unable to meet your expectations regarding this daily deal.

Unfortunately, there was an unexpected disruption in the supply chain between the manufacturer and the merchant and as a result we have been unable to secure the product as we had been promised.

The merchant is one with whom we have worked previously and with whom we have had a trusted relationship. Therefore, this situation was extremely unexpected.

Please be aware that we will no longer be removing the additional points gained by your NONO8800 purchase.

Please know that we are also disappointed and that this is below the standard of service we strive to provide our customers.

As such, we are re-evaluating our relationship with this merchant so as to mitigate such events happening in the future.




--
Alexandria Watson
Customer Support | Group Commerce Inc.
[EMAIL="awatson@groupcommerce.com"]awatson@groupcommerce.com[/EMAIL]"

I eventually got two emails. One mentions the nectar points not being taken back and the other doesn't! It all seems very odd.

I don't mind that I'm not getting the NO NO - I just wished they had told everyone earlier :cool:

Oh well, don't think I'll bother buying anything else from Nectar Daily Deals... unless it's something really good of course! lol

lulupop123

Me neither! It's really put me off buying from there, they just lost a few customers!