Follow Up Feedback

vicx

RainbowDrops wrote: »

Because it might make an honest buyer look like a scammer?

Many items genuinely go missing in the post which is no fault of the seller or the buyer. So unless the buyer frequently claims items not received then the follow up feedback should not be a problem.

alykatz

vicx wrote: »

Many items genuinely go missing in the post which is no fault of the seller or the buyer. So unless the buyer frequently claims items not received then the follow up feedback should not be a problem.

But taking that line can be subjective depending on who is judging at the time.For one person looking at an account that has say 4 inr`s for example,they may judge that person is a scammer others may not.But if its an honest buyer they get labled without good reason.
The truth is many, many parcels are lost daily.
No other sales outlet i know of allows sellers the ability to vet buyers the way ebay does, leading some into thinking they have a right to know what inr`s,snads ect a buyer may have in advance..

porto_bello

vicx wrote: »

Many items genuinely go missing in the post which is no fault of the seller or the buyer. So unless the buyer frequently claims items not received then the follow up feedback should not be a problem.

Quite right. An isolated case of an item going astray in a buyer's feedback isn't something even to consider. The feedback is factual: the item didn't arrive and the buyer received a refund - successfully and amicably resolved and nobody's fault.

However, when you get a message that an item you've sent hasn't arrived and you then see amongst the buyer's feedback and feedback left for others that time and time again, the buyer is ROUTINELY claiming refunds for INRs, you just know something's up.

plumface

I agree with both sides to this debate but,here is my tuppence worth!

To have ,as a buyer, 1 delivery go missing could be expected. 2 deliveries possibly,3 bad luck maybe,4 whats going on?
As a buyer maybe i am lucky,i do not know ANYONE (myself included) have ANY delivery 'go missing'.
As a seller, the outcome is considerably different!

alykatz

plumface wrote: »

I agree with both sides to this debate but,here is my tuppence worth!

To have ,as a buyer, 1 delivery go missing could be expected. 2 deliveries possibly,3 bad luck maybe,4 whats going on?
As a buyer maybe i am lucky,i do not know ANYONE (myself included) have ANY delivery 'go missing'.
As a seller, the outcome is considerably different!

Oh dear, i have had about 6 or so in the past 5 years so i must be a scammer..

vicx

alykatz wrote: »

Oh dear, i have had about 6 or so in the past 5 years so i must be a scammer..

It depends on the timescale and how much you order too. 6 over 5 years does not make you a scammer. 6 in a month - more than likely yes.

I have had a problem with a buyer (mentioned in another thread earlier today) and I just had to look at the feedback he left for others to see an obvious pattern of item not received or not as decribed - total scammer.

Strapped

OR it can flag that there is an issue with the buyer's address.

porto_bello

alykatz wrote: »

Oh dear, i have had about 6 or so in the past 5 years so i must be a scammer..

6 in 5 years is hardly an alarming statistic, if you are buying lots of other things in between. Buying 60 items and launching INRs for every one is quite a different scenario...

As a buyer or a seller, over the last 10 years, the proportion of items I have had go missing is a fraction of one percent. Occasionally it happens - such is life.

However, I have encountered examples of two buyers who launched INRs whilst reselling the same item on their account - both using my own description and one using my own photos!

I also sent one item signed for (at my own expense) after an unnecessary "do you know who I am?" type message after the sale and noting a large number of buyer feedback comments relating to INRs. Several days later, hey presto! A very long standard letter, which referred to the goods and date as 'item' and 'recent purchase'.

I sent a message back saying that my item was signed for the day after I despatched it, see tracking no. XY12345678GB. In response, I received the message "Smart A**" - and I heard no more. Clearly they routinely buy and launch INRs and a subsequent seller noted that they are selling the "lost" items on a business account, showing the same name and address as the buyer ID.

Thanks to feedback comments referring to the INR claims, this prevented me being sucked into a scam. But to return to the original point, nobody is going to lose out by having INR resolutions shown on their feedback UNLESS they are happening at an unnatural rate, suggesting either the buyer is a scammer and should be avoided ...or their local postal service is somehow so 'unrepresentatively unreliable' that this buyer should be avoided.;)