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What is APR refund and Rebate Refund?

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Sorry, am as confused as my name!! Saw these 2 credits on my BoS online CC statement and have no idea what they mean. Can anyone enlighten me?
The 1st is for £9500 and the 2nd for £1500. I put in a claim 6 weeks ago and called the helpline as these credits were put in on the 18th July, but told still under investigation and will take 8 weeks.
Now my mind is spinning! I have scoured the forum and a lot of people also mention Premium Refund, but there is nothing on my CC so goodness knows where these 2 figures have come from.
Any help to explain these much appreciated before my mind goes into overdrive!

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