Help please with online furniture shop!!

chelleb87

It looks like my fears have been confirmed!!!!, we are also having problems with this company, we eventually got delivery same problems as others have described, when we tried to build the bed, the bolts weren't long enough, went out and bought correct ones, then tried to put the slats in they had sent wrong size..., so now we have a half built bed, trying to get them to send slats from last tuesday after false promises, tons of excuses, vagueness, still no slats, after reading other comments i dont see any hope of getting them any time soon

sarahg1969

I bought from them (before I saw any reviews) and we had no problems - very swift delivery.

I've since seen the reviews, and agree that they do seem a bit hit-and-miss.


http://www.reviewcentre.com/r89826_3_Best_Choice_Furniture_Ltd.html

DavidRossitter

I am presently having a very bad experience with this firm too.

I bought one bed for about £280 by credit card on supposed 24hour delivery. The confirmation showed 2 beds for some reason so I called and emailed them straight away. The agreed to a refund. We then had a call 2 days later saying the beds were out of stock and we had to wait 2 weeks.

After another week no refund appeared and we hadnt heard anymore. They said it had been processed and I should wait and they would call back about they bed status.

Four more days - no contact and no refund/bed update. So called again.

They said that bed was now on 4 week+ back order, and also my first refund hadnt been done. They agreed to do it that day.

A few days later no refund and called again to find yet again they hadnt processed the refund. Ill spare you all the details but suffice to say that they are presently evading my requests for a refund.

I have spoken to trading standards and credit card company who have given my inconsistent advice.

What do people suggest as the best way to get this refund back.

I cant believe this company can trade like this - the website is unchanged so presumably people are ordering, paying their money and getting into the situation I am??

Any help would be appreciated.

Thanks David

mrcow

What are your credit card company saying? They should be able to give you your money back on your CC immediately.

DavidRossitter

They are telling me that I have placed and order and committed funds. That i need written confirmation that the company will refund the given card number for a given amount. They told me to write to them and to ask for confirmation - I have done this by email and by signed for delivery. The company has twice said they had done the refund verbally but as you can imagine they will not (as of yet) responded to my request for a written refund.

Is it slightly complicated as the company uses paypal in the background so whilst I did what I thought was a cc transaction there is a paypal intermediary too.

They have said they may be able to claim under "goods not delivered" after 30days but they kind of indicated this was more of a long shot.

I must admit I thought I had more protection that this from the cc company.

David

Jim2k

Doh - we have ordered from these cowboys and after having delivery dates pushed back and back (after requesting next day delivery) we want to cancel but they are referring me to terms and conditions which say a 10% charge will be applied,.

Can I just return the item if they ever deliver it under distance selling regs? Can I get the CC company to block the transaction?

any help appreciated.

hollydays

Hopefully you sent the letter by recorded delivery?:A
There is a number given on their website.Does it not work?

TinyShep

IF YOU READ THIS BEFORE ORDERING - PLEASE LEARN FROM MY MISTAKE!

BCF ARE RIP OFF MERCHANTS. THEY HAVE £200 OF MY MONEY FOR GOODS THEY DIDN'T EVEN HAVE - LET ALONE DELIVER - I HAVE NO APPARENT MEANS OF GETTING A REFUND!

THEY NEVER ANSWER THE PHONE OR RESPOND TO EMAILS - A COMPLETE BUNCH OF THIEVES - AND IT APPEARS THAT THEY CAN DO THIS WITH COMPLETE IMPUNITY. I HAVE CONTACTED TRADING STANDARDS - BUT THEY HAVEN'T RESPONDED AS YET! READ THE REVIEWS ON REVIEWCENTRE.COM IF YOU THINK I'M AN ISOLATED CASE!

M.D._Spenser

For another warning about BestChoiceFurniture.co.uk, see this blog:

http://mdspenser.blogspot.com/2008/08/opinion-never-buy-from.html

RagingAardvark

For you folks out there who are trying to contact this company I have, through some extremely painstaking work, managed to find the private mobile number of someone at this company .......... it means that you haven't got to suffer the "our phones lines have a problem, that's what they're constantly engaged" blurb.

I'm currently in the "ten minutes"(tm) waiting for them to call me back to advise where my bed is. If I've heard nothing from them after twenty, I'll repost and then anyone who wants the number can PM me.