Faulty laptop refund?

kirkykins

I bought a laptop yesterday evening from comet. Got it home and charged it etc but it turned off several times and I got so annoyed I haven't even made it past the registering first steps! I'm very disappointed, I don't want it repaired after a day - that's not a good laptop in my eyes. I have been sold faulty goods. Do I have rights for a refund?

GunJack

should do....

Enterprise_1701C

Good luck with Comet!

What you have the right to is having it repaired or replaced at the retailer's discretion - with Comet that possibly means you will lose it for about 6 weeks and then it will come back with the same fault. Hopefully you will not have the same experience as my friend though!!

Who is the laptop made by - might be worth checking with the manufacturers first, some prefer to handle things like this rather than have Comet handle it.

Metoyou1991

I brought my latop from Currys an if Comet use Knowhow as there repair people then good luck. My latop was gone for about 4 weeks and got confused when I asked them to deliver it to my office address, they turned up on a sunday and then asked why noone was there! 3 weeks later they delivered it, but after a few months the problem has returned and now I dont have any warranty. But yes if your product is faulty you will be able to return it and probably get an exchange. However swapping it for a complete different brand of laptop might be challenging.

kirkykins

It's made by packard bell. I know that comet are a nightmare for returns but if there's a fault within the first day of using it I definitely want a refund. I took it back earlier, they claimed it wasn't a hardware fault and was 'software' meaning windows was corrupt blah blah blah have been told to do a system restore (already done one) so made no difference not happy

shaun_from_Africa

Enterprise_1701C wrote: »

Good luck with Comet!

What you have the right to is having it repaired or replaced at the retailer's discretion

This is totally incorrect.
The OP has the legal right to reject the laptop and get a full refund as it was faulty on delivery.
The option for the seller to repair/replace only comes once the laptop has been accepted by the consumer, and this is not deemed to have occured until they have had a reasonable time to check and inspect it.

kirkykins

Thanks all for the info. Pleased to say I returned to the store with the laptop and explained. They rang packard bell who issued a number which grants permission for comet to exchange. The laptop was out of stock so was easy enough to get an alternative refund. :j

NiftyDigits

I hope that you have learned from your mistake. Comet/Packard Bell....NO!

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