Wonga missing money :(

mikey_bach

wondering if anyone can shed some light on this.
My friend had a bank statement today
three payments have gone out of their account totaling 1k.
Now they have never and I repeat never lol
had a wonga loan and nothing of course if shown going into the account.
Their bank has agreed to pay the money back on Monday
subject to a fraud check
How can this happen??
Can Wonga trace the person who has had the money

Apples2

Wonga know where it went but due to dpa, you will never know..
Frustrating but as long as you get back to normal then that will be the end it.

ihateyes

mikey_bach wrote: »

wondering if anyone can shed some light on this.
My friend had a bank statement today
three payments have gone out of their account totaling 1k.
Now they have never and I repeat never lol
had a wonga loan and nothing of course if shown going into the account.
Their bank has agreed to pay the money back on Monday
subject to a fraud check
How can this happen??
Can Wonga trace the person who has had the money

The bank will now scour the bank account to see if there was ever a transaction involved Wonga. As long as there wasnt, as you say, then the money will be returned.

Wonga supposedly have a fraud detection system, but time and time again we find out they dont!

antrobus

mikey_bach wrote: »

...
How can this happen??

As I understand it, when you apply for a loan from Wonga, you specify the bank account where you want them to send the money, and you give them a debit card number so that they can collect the repayment. It is apparently possible to give them a debit card number that is linked to an entirely different bank account. Such as one in somebody else's name.

See: Wonga and ID theft
https://forums.moneysavingexpert.com/discussion/3796941

mikey_bach

Thanks, I know they have never had a Wonga loan, Wonga have taken three payments the details used where the partners card number
The bank will return the money Monday.
I know they want to find out if it is anybody they know,
why wont Wonga give this information
my friend would like to prosecute if the person who has had tis money is known to my friend

antrobus

mikey_bach wrote: »

why wont Wonga give this information

As noted above, Data Protection Act.

mikey_bach wrote: »

....my friend would like to prosecute if the person who has had tis money is known to my friend

Technically, your friend isn't the 'victim', so they have no say in the prosecution. That's down to Wonga, police, CPS.

dealer_wins

If either of you have ever made a payment to Wanka on behalf of a family member/friend, that could be why they have your details?

mikey_bach

No they havent, but think it may be someone they know who had seen the card,
thats why they wanted to know would Wonka tell them....