Meter reader damaged box - E.On says tough

Terrylw1

RobertinHerts wrote: »

I think you've just demonstrated it yourself. You and a number of others here have missed the point entirely. It's NOT about a repair it's about CUSTOMER SERVICE!

By taking that tariff I agree to read the meters. E.On caused the problem so if they want to keep me as a customer they need to sort it out. They have now redeemed themselves and it's now been recorded as a complaint in their system, thus they have an opportunity to improve their service.

If you want Customer service to improve in this country you need to provide effective feedback to the company. Just accepting rubbish service means you'll continue to get it.

No one has said you are worth £50, it was something added to highlight how these companies may view a customer, if they wish to.

You won't find customer service people saying this but you will find senior management telling them this and sometimes bring policies in to cut down on waste that conflicts with the point of service. You tend to find that any person with morals and who likes to provide good service, disapproves of their own company's policy...but your choice is conform or leave.

Marketing...its a market with hardly any players. All they have to do is undercut and watch the customers come running. They don't need to spend more money on marketing products based on retention problems in this type of industry...just undercut.

I agree with you on the complaint front, however in your case, your supplier did not damage your meter box...their agent did. So, they will record it as a complaint against the agent, not them, get it resolved and its over to the agent from there. The agent will apologise, work with the supplier, hopefully speak to the person who caused it and hopefully brief the staff in general. That's it though, the supplier won't care about that any further and contracts & complaints statistics nay not mix when it comes to cost, again a question of strategy.

In terms of the poor advice you were given, that's a whole different story and I hope your complaint involved that since the supplier is responsible here. However, they aim, probably just speak to that person unless they get similar issues through the call centre, hence some briefing/maybe training material update.