We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Leaking roof in extension

Options
Hi guys,

My wife and I bought a house about 3 months ago, on the house there is an extension built by a reputable firm in Aberdeen. They include a ten year guarantee on the extension. A leak appeared from the ceiling during a passing shower - we put buckets etc down, closed off the water mains as a precaution and then cleared out the gutters.
The company are saying that they are can not honour the guarantee as we didn't get it transferred when buying the house. I would have thought that the 10 years is for the 10 years that the building is there regardless of the owner?
They said they could only send a joiner round as it is a Saturday and they couldn't get anyone else to help til Monday at the earliest, I explained my wife is pregnant (2 weeks to go!!) but she said all she can do is try to send the joiner round and that would be at a cost of ourselves. I declined as I didn't think that a joiner would have been able to do anything that I had already done.

So my question is - do this company have to honour the guarantee?

The leak has stopped now, thank goodness!!
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 351K Banking & Borrowing
  • 253.1K Reduce Debt & Boost Income
  • 453.6K Spending & Discounts
  • 244K Work, Benefits & Business
  • 599K Mortgages, Homes & Bills
  • 176.9K Life & Family
  • 257.4K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.