Advice required about my internet speed

geek84

Hi Folks

I am with virgin media and today ran a broadband speed test. It indicated that my download speed is 4.75 mb/s and upload speed is 0.272 mb/s.

When I phone up custoner services at virgin media, I was told that I am paying for speeds of up to 10mb/s. I then contacted their technical dept who checked my speed and said I was getting 5 mb/s.

Do you think I am getting a fair deal? If not, up to how much should I ask that my internet speed be inreased to?

Thanks in advance for your response.

closed

cable or adsl?

you are paying for and getting upto 10mb.

Ectophile

If you're on ADSL, you get the speed your line can provide. That's why they always say "up to" - there's no guarantee that you will ever get the "up to" speed on your line.

Jamie_Cortez

Like others have said, it depends which service you are on ADSL or Cable.
What site did you do your speedtest from? And at What time did you do it?