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Window Cleaner problem

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Back in April 2012 I had a cold calling salesman knock on the door for UK window cleaners. I agreed to a initial clean on the 17th May 2012 (as I had just had a clean by regular cleaner), of which I could cancel at anytime up to 24 hours before and I did not sign a contract or agree to anything else.
A week later, out of the blue I came home to a slip through the door saying UK Window Cleaners had done a clean and wanted their money. I rang the office and told them this was done without my permission and that I actually was planning to cancel the inital clean after second thoughts. I cancelled the service and told them I would nto be paying for this unauthorised clean. I now keep getting automated calls reminding me to pay. I have tried to contact their office but they have nobody on the phone only a message service which is unanswered. I did get a response by mail some weeks back saying I should have expected to be flexible with dates, even 3 weeks before the agreed clean date and that payment must be made. They have now sent a letter stating the next step is legal proceedings against us and have added £40 interest to our bill? Any advice anyone please?

Comments

  • Valli
    Valli Posts: 25,452 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    This query has now been answered as it was also posted in the CAB thread.
    Don't put it DOWN; put it AWAY
    "I would like more sisters, that the taking out of one, might not leave such stillness" Emily Dickinson
    :heart:Janice 1964-2016:heart:

    Thank you Honey Bear
  • arcon5
    arcon5 Posts: 14,099 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    Tell 'em where to shove it.

    3 weeks before the date you initially agreed is ridiculous and unreasonable.

    Follow their usual cancellation procedure now as if they hadn't done the clean and ignore everything else. Let a judge decide (although it's highly unlikely it will ever get that far).
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