Window Cleaner problem

bexjay_2

Back in April 2012 I had a cold calling salesman knock on the door for UK window cleaners. I agreed to a initial clean on the 17th May 2012 (as I had just had a clean by regular cleaner), of which I could cancel at anytime up to 24 hours before and I did not sign a contract or agree to anything else.
A week later, out of the blue I came home to a slip through the door saying UK Window Cleaners had done a clean and wanted their money. I rang the office and told them this was done without my permission and that I actually was planning to cancel the inital clean after second thoughts. I cancelled the service and told them I would nto be paying for this unauthorised clean. I now keep getting automated calls reminding me to pay. I have tried to contact their office but they have nobody on the phone only a message service which is unanswered. I did get a response by mail some weeks back saying I should have expected to be flexible with dates, even 3 weeks before the agreed clean date and that payment must be made. They have now sent a letter stating the next step is legal proceedings against us and have added £40 interest to our bill? Any advice anyone please?

Valli

This query has now been answered as it was also posted in the CAB thread.

arcon5

Tell 'em where to shove it.

3 weeks before the date you initially agreed is ridiculous and unreasonable.

Follow their usual cancellation procedure now as if they hadn't done the clean and ignore everything else. Let a judge decide (although it's highly unlikely it will ever get that far).