Poor customer service from Argos.

firestronaut

mazza111 wrote: »

Hmmm not having much luck with shops recently are you

Over the course of the past two months, nope!

Although, I did find a fiver in Tesco recently :rotfl:

Dave_C_2

firestronaut wrote: »

Although, I did find a fiver in Tesco recently :rotfl:

I hope you got a receipt

Dave

mynameistallulah

firestronaut wrote: »

I did, they told me to write a complaint to the customer service department. Letters are a lot more effective anyway, what does it matter how my first contact occurred?
My gripe was that they didn't phone me, thus not informing me that I'll never receive my item.

As for the PM, the contents contained sensitive information not suitable for a public forum.

You called after four days ... and as for the PM, we're talking about Argos, hardly a matter of national security! :rotfl:

firestronaut

mynameistallulah wrote: »

You called after four days ... and as for the PM, we're talking about Argos, hardly a matter of national security! :rotfl:

3.5 days, and again, I tried emailing, as emailing is free and phoning 0845 numbers isn't. It's not like I just waiting the whole time without attempting to contact them.

I was admittedly a passive-aggressive person. I would wait until I was !!!!ed off enough to do something.

Techhead_2

firestronaut wrote: »

Because emails are free and 0845 numbers are not.


Why are you putting me at fault? I've done nothing wrong.

No-one is saying you are at fault. However, you can't complain about waiting in for three days when it was your choice to do so and you used an inherently slow method of comunication.

I would have called on the first day and based my actions on that.

Taadaa

Argos cs is carp. They failed to deliver an order I placed full stop about ten years ago, then the failed to refund me. Had to go through the credit card company in the end. Have never ordered any large item from them since.

firestronaut

Techhead wrote: »

No-one is saying you are at fault. However, you can't complain about waiting in for three days when it was your choice to do so and you used an inherently slow method of comunication.

I would have called on the first day and based my actions on that.

Here's a secret; I'm not you.

firestronaut

Taadaa wrote: »

Argos cs is carp. They failed to deliver an order I placed full stop about ten years ago, then the failed to refund me. Had to go through the credit card company in the end. Have never ordered any large item from them since.

I've only ever had minor complaints with them thus far, but this seriously puts me off using them again. :mad:

mattyprice4004

firestronaut wrote: »

Here's a secret; I'm not you.

Heres a secret, what you did was pretty daft and asking for problems.

Instead of being a **** why not take the advice on board and use it.

firestronaut

mattyprice4004 wrote: »

Heres a secret, what you did was pretty daft and asking for problems.

Instead of being a **** why not take the advice on board and use it.

What advice?
!!!! off.