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Halifax have paid my interest Net in error

Just had a Fixed Rate Bond mature with the Halifax and note that they have paid my interest net instead of Gross. Registiatration for this was done over the phone, but no-one has it registered. Although this interest was credited this week, I have been told that it cannot be corrected and that I must claim it back myself thru the Tax Office.
Is this the correct proceedure? We are still in the 2012-13 Tax year, surely adjustments can be made before April 2013?
Any advice appreciated. Thanks

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