Holiday Amendment Fee

cmx

Hi I feel a bit aggreaved just wondered what anyone else thinks.
We booked our 2013 Holiday to Cyprus in May this year. Free child place extra £200 discount felt very happy indeed. We researched the holiday online and booked over the phone (saved further £50). Anyway the more I reasearched the more uneasy I felt. The average temerature using their online chart was 32 degrees but in reality due to the humidity it usually feels like 40 degrees. Taking 2 young children we decided this was too hot! And after getting the broucher in does mention in the blurb that can reach 40 degrees (no mention of that online).
Long story short after discussions and searching we decided to go to spain and again the price online was good free child place and a 200 pound saving. Aware we would have and amendemnt fee totallying £200 (discovered after phone call to ?about amendment) and we were happy. You can imagine our suprise when amending the booking that the extra £200 discount didnt aply to amendments. I spoke to the manager who was quiet rude really and kept refering to the T&C's and she gave me the impression she thought I wasn't intelligent. I asked about complaints procedure and she said it would be her who dealt with it, when I asked who was her line manager was she said she didnt have one! I mentioned refering to ABTA she said I could but she didnt think they would take it up! She did mention trading standards. Anyway we did go ahead with the amendment rather than losing £700 depoist. So not only did they have the amendmend fee of £200 they saved £200 on the 2nd holiday sold and they initial holiday is now £1000 more they seem to be in a win win situation. Is it just a expensive lesson to learn?!..............Rant over

Bob_the_Saver

cmx wrote: »

Hi I feel a bit aggreaved just wondered what anyone else thinks.
We booked our 2013 Holiday to Cyprus in May this year. Free child place extra £200 discount felt very happy indeed. We researched the holiday online and booked over the phone (saved further £50). Anyway the more I reasearched the more uneasy I felt. The average temerature using their online chart was 32 degrees but in reality due to the humidity it usually feels like 40 degrees. Taking 2 young children we decided this was too hot! And after getting the broucher in does mention in the blurb that can reach 40 degrees (no mention of that online).
Long story short after discussions and searching we decided to go to spain and again the price online was good free child place and a 200 pound saving. Aware we would have and amendemnt fee totallying £200 (discovered after phone call to ?about amendment) and we were happy. You can imagine our suprise when amending the booking that the extra £200 discount didnt aply to amendments. I spoke to the manager who was quiet rude really and kept refering to the T&C's and she gave me the impression she thought I wasn't intelligent. I asked about complaints procedure and she said it would be her who dealt with it, when I asked who was her line manager was she said she didnt have one! I mentioned refering to ABTA she said I could but she didnt think they would take it up! She did mention trading standards. Anyway we did go ahead with the amendment rather than losing £700 depoist. So not only did they have the amendmend fee of £200 they saved £200 on the 2nd holiday sold and they initial holiday is now £1000 more they seem to be in a win win situation. Is it just a expensive lesson to learn?!..............Rant over

Do the research before you book, only yourself to blame I'm afraid.

Average and maximum temperature are not the same thing by the way.

cmx

Your right it is our fault, expensive lesson learnt! By the way forgot to add we did recieve a £50 off as a good will gesture, so could have been worse

Bob_the_Saver

cmx wrote: »

Your right it is our fault, expensive lesson learnt! By the way forgot to add we did recieve a £50 off as a good will gesture, so could have been worse

Oh that's good, better than nothing.

The price of holidays, flights and hotels etc are VERY competitive and
more and more it is becoming essential that bookers stick to what they have booked or it works out very expensive.
Hopefully others can learn from this.

Have a good holiday

cmx

Thank you your right, feel better for rant though lol

Bob_the_Saver

Of course Spain can get warm as well!

Murcia
The range goes from 34 °C (93 °F) during the day to 20 °C (68 °F) at night. Temperatures almost always reach or exceed 40 °C (104 °F) on at least one or two days per year. The official record for Murcia stands at a stifling 46.1 °C (115.0 °F),

and Benidorm is showing 'feels like' 40c today and 'feels like' 47c tomorrow (at time of posting) which is quite warm.

http://www.myweather2.com/City-Town/Spain/Benidorm.aspx

I hope that it's not a case of 'out of the frying pan' for you. It would be a bit of a S**t to get there and find it's warmer than Cyprus.

cmx

I have done my research on an alternative website ( able to lookback 10 years) looked at dew points, heat index and humidity.

Bob_the_Saver

cmx wrote: »

I have done my research on an alternative website ( able to lookback 10 years) looked at dew points, heat index and humidity.

Nice to hear, have a jolly good time.

budgetflyer

I lived in Cyprus as a young boy. It does get hot, but not so different from most of the Med.
The whole of the Med has been really really hot this month.
Wunderground is fab for getting an idea of weather trends but just as in financial terms- the past does not predict the future.

ttoli

most of the weather recording stations here are in the mountains, high above the humidity, My thermometer says 110 degrees, though the weather report says 97
http://www.accuweather.com/en/cy/kyrenia/123378/weather-forecast/123378