Bank fraud

antrobus

jonesMUFCforever wrote: »

Stop! All posters - please note OP is not liable for any payment to any payday loan because he did not arrange it.
Paying it back would cause more problems.

The bank should remove the funds and deal with it themselves.

Interesting point.

However banks can't go around removing funds from their customer accounts willy nilly. The bank can really only 'remove the funds and deal with it' in accordance with their customer's instructions. Which is what happens when you make a payment anyway.

The OP isn't liable for any payment to any payday loan company. He is however liable to repay the credit that was applied to his account as a result of the fraud. The fact that the recipient is a payday loan company shouldn't really cloud the issue.

jonesMUFCforever

antrobus wrote: »

Interesting point.

However banks can't go around removing funds from their customer accounts willy nilly. The bank can really only 'remove the funds and deal with it' in accordance with their customer's instructions. Which is what happens when you make a payment anyway.

The OP isn't liable for any payment to any payday loan company. He is however liable to repay the credit that was applied to his account as a result of the fraud. The fact that the recipient is a payday loan company shouldn't really cloud the issue.

Yes it should!!
The credit was nothing to do with OP his bank should remove it.
Never ever pay something back yourself if it appears in your account - you are likely to be asked why pay something if it was not you in the first place?
He has already said to the bank that the money does not belong to him - so it is not taking it back willy nilly.

jamesd

One reason for the payday loan should be clear: it would increase the amount of money that the fraudster could get from the account, providing more funds for the existing fraudulent transactions on it.

misterflipter does need to return the £320 but it's best to get Santander and the payday loan company to take care of that, with misterflipter doing no more than authorising the payment back to the lender.

If Santander just doesn't want to deal with it then misterflipter can pay the £320 back directly, informing Santander by text message that since their team wouldn't handle it he has now directly refunded the money. Needs to be done from the Santander account if possible so that Santander can see the reversing transaction in case the payday lender denies receiving it.

antrobus

jonesMUFCforever wrote: »

Yes it should!!
The credit was nothing to do with OP his bank should remove it.
Never ever pay something back yourself if it appears in your account - you are likely to be asked why pay something if it was not you in the first place?
He has already said to the bank that the money does not belong to him - so it is not taking it back willy nilly.

You've sort of missed the point.

If a customer says to a bank, that money isn't mine, please send it back where it came from, that is making a payment. No one is suggesting that the OP toddle off down to Kent with a bag of gold sovereigns to 'make the payment himself'; so when people say the OP needs to repay the money, they mean issue an instruction to the bank to do so, because that's the way these things are done these days. All you're saying is that the OP has already issued the instruction to make the payment.

MABLE

I had thousands of pounds put into my account yesterday by a fraudster and I only know this by the bank phoning me and querying a transaction.

I told them it was nothing to do with me and whilst they were talking to me on the phone they were trying to move thousands out of my current account.

The bank managed to stop some from leaving but will the fraudsters seek revenge on me now and the lion share from stopped.

chunx

First of all, surely Santander would be able to move the funds out of the account into a "suspense" account. Most banks use what they call a suspense account where any funds that they are unable to allocate accurately will be placed there until the appropriate account holder queries a missing payment. That way it is taken from misterflipsters account and just held in suspense.

Secondly, misterflipter has been put in a terrible position by Santander. I would ask whether he has been told of their complaints process and he should now start that process if not already. The complaint process will also include the escalation process if still unsatisfied by Santander's actions.

I would recommend that any communication made by misterflipter is now done in writing, sending all documentation by recorded / special delivery to guarantee a receipt. Keep a copy of all docs sent and tracking info. Keep on making diary entries of what you have done to put things right and insist that any communication from Santander regarding this matter needs to be put in writing also.

I can only sympathise. It's a terrible position that you have been put in and I really do think there should be more legislation and governence on these "payday loan companies".

It may be worth contacting the local Trading Standards authority where this Payday Loan company is based and see whether they can help.

Good luck!