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Cooperative Bank - standing order glitch?
DON79
Posts: 3,842 Forumite
Had an automated call from Cooperative Bank telling a £5 payment had been refused this morning.
Logged on immediately and all is fine with my account so spoke to someone there. They said they can't see any reason why the standing order has failed as there were funds available at the time and still available as well. But hey we will still charge you £15 for the privilege! :mad:
She went away and got someone else to check and apparently there are some other instances of this happening with other smaller payments on other accounts. So I have to just leave it with them and then when the charge gets slapped on my account on 21st next month, phone them up and find out if I will be allowed a refund or not....
Anyone else had any similar calls or problems with the Cooperative bank this morning?
Logged on immediately and all is fine with my account so spoke to someone there. They said they can't see any reason why the standing order has failed as there were funds available at the time and still available as well. But hey we will still charge you £15 for the privilege! :mad:
She went away and got someone else to check and apparently there are some other instances of this happening with other smaller payments on other accounts. So I have to just leave it with them and then when the charge gets slapped on my account on 21st next month, phone them up and find out if I will be allowed a refund or not....
Anyone else had any similar calls or problems with the Cooperative bank this morning?
BSC #215/No.1 Jan 09 Club
0
Comments
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You should deff get a refund as its the banks faultFor everthing else there's mastercard.
For clampers there's Barclaycard.0 -
Don't forget to hit them with any charges you incur from the person that didn't get paid either (if this applies) AND they should automatically pay you £10 (I think) for every error they make - it's in their T&Cs.0
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Thanks for that -
Gaz - if you know where it says that in their t&c's could you point me in the right direction please? I had a look but can't see it anywhere... Thanks
BSC #215/No.1 Jan 09 Club0 -
it's ok, just found it thanks though
http://www.co-operativebank.co.uk/servlet/Satellite/1193206375657,CFSweb/Page/CFSCtplStandardBSC #215/No.1 Jan 09 Club0
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