Natwest third-party paying in deposits

ActonMan

Two days ago they let me credit cash over the counter to one of their customers. Today, a more senior person "caught" me in the queue (only one cashier operating at lunchtime!) and said as I wasn't a NatWest customer I'd have to use the envelope system. Is it not a service to their customer to receive my cash?? :mad:

Forgot to add - when they let me use the over-the-counter service, I got a proper printed receipt without asking. Today (as the staff member in fact filled in the envelope for me!) I got a handwritten scrap of the envelope which doesn't prove much.

jonesMUFCforever

How do Nat West staff know that you are not a Nat West customer. Do all Nat West customers look odd or something?? LOL

chanz4

you using it as a business account....

mgdavid

would a Post office be a better bet for paying in cash to someone else's account?

CKhalvashi

JuicyJesus wrote: »

2) They showed you confidential information about your boyfriend's account which you weren't entitled to see, breaching the Data Protection Act. To refuse to give a receipt because of the DPA and then do that is nonsensical.

Get him to stick in a formal complaint about both of those. They will pay up. Mainly because of the second one.

I was given a receipt by Barclays today for a personal cheque paid into an employees account (it's next door to HSBC, which was where I was going)

It only contains sort code and half the account number, with amount. It doesn't need to have anything else IMO.

I was asked to confirm the name of the recipient, which I could do, as I know her and had a cheque in her name.

CK

MamaMoo_2

mgdavid wrote: »

would a Post office be a better bet for paying in cash to someone else's account?

Most of the time you need the card for the account to pay the cash in. I know if I want to pay cash into mine or OH's account at the post office I need to use the debit card.

MarkFromCornwall

MamaMoo wrote: »

Most of the time you need the card for the account to pay the cash in. I know if I want to pay cash into mine or OH's account at the post office I need to use the debit card.

I paid in cash (to a Lloyds account) at the post office this week. I offered my debit card but was told it wasn't needed. I'm not sure why this would vary from one post office to another.

alanq

If there is a requirement to pay into someone else's current account frequently then perhaps the payee could order a paying in book. This could then be used to pay in at the counter and the counterfoil stamped as a receipt. That way the payer learns nothing new about the payees account so data protection cannot be used as an excuse for refusing the deposit.

Also some self-service machines permit deposits with a paying in slip without the need for a card or envelope. These count the money and give a printed receipt. I'm not sure if cash is credited to payee's account immediately though I cannot think why it wouldn't be as there is no waiting for staff to open envelopes and, if I understand correctly, the notes are available immediately to pay out to customers making withdrawals from that machine.

Mrs_Ryan

I had the same problem - wouldn't let me pay into my brother's NatWest account over the counter. They told me I would have to pay it in via the envelope which was no good because I had brother waiting for it at the other end. I had to go round the corner to RBS (my bank) pay it in there and they transferred it for me immediately. RBS said that they would have took it no problem had he been an RBS customer(although I'm an RBS customer as well obviously) and they were puzzled as to why NatWest refused it. My Mum also pays over the counter into my RBS account on a regular basis and never once has had any issues (she banks with Halifax) so its clearly just NatWest who are funny about it which is strange.

Mind this was from the same branch who told me that I couldn't check my RBS balance at a NatWest cash machine :doh:

platterfish

Did you go into branch knowing his sort code and account number? If so, I don't see why they had a problem.

If you didn't have his account details and just asked the clerk to look him up then there deposit and receipt process may mean that the account details are shown/given to you which is against data protection, as you don't have them already.

They should never have shown you there screen or his balance as that's not really for you to know, complain... although the clerk will get into some bother.