Do I complain to council or contractor?

G_M

Ames wrote: »

I'm not upset and thinking they were out to get me, I just think that to still be getting letters after I've phoned them is a bit off. And that they were heavy handed with the sticker on the door. ...
Like I said, communication breakdown. People are human and make mistakes. This is a mistake, that's all.

I'll get a letter written to everyone explaining all my concerns and asking them to take me off the safety check list.

....
The evil part of me thinks that if I do get a court summons I should invite the local paper to pop along to the hearing :rotfl:
Oh for goodness sake! This really is not news-worthy, and nor does it warrant 'retaliatory' action
Anyway, thanks everyone.

Just sort it by a combination of polite phone calls and letters, and stop making it into more than it is.

jazabelle

G_M wrote: »

Just sort it by a combination of polite phone calls and letters, and stop making it into more than it is.

The point is she did try and sort it with a phone call, and an email, and they have persisted in threatening legal action. They made it into more than it is - not her. They should have corrected the issue when she reported a) no gas, and b) that she has mental health issues and would prefer a different approach. They did not and therefore a complaint is warrented.

Ames

I think communication breakdown can be blamed for them continuing to send letters and emails. I don't think it can be blamed for them putting up a sticker on my property announcing that I'm not in. If I hadn't come home for a few days, given the area I live in, I would have been burgled.

Polite phonecalls? Given that it takes me pushing a week to steel myself to make a phonecall, and they're ignoring it when I do, that's not really an option. I'll send a polite letter, and hopefully that'll be the end of it.

Not newsworthy? You wouldn't have a problem with your local council wasting money? Firstly, they're paying a contractor to do gas safety checks on properties with no gas. At least half of this estate has no gas but presumably they've been round to everyone. Secondly, they're clearly not passing on the information to the contractor when they become aware of there not being any gas, which means they're paying the contractor to do more futile visits. Finally, if it went to court, how much would that cost? Given the amount of cutbacks the council is making, the whole thing is a complete waste of money. As is the system of contractors turning up on spec instead of making an appointment. How much does it cost for all those wasted appointment slots?

Contracting out is an expensive way of doing things anyway, without adding in incompetence and a system that pays qualified tradesmen to wander around knocking on doors all day.

*climbs off soapbox*