Laptop help please

GunJack

Bettie wrote: »

Anywhere near Bristol?

fortunately (for me) not, unfortunately for you though

but i would say shop around, you may find some of the smaller local or mobile repairers near you won't charge as much as someone who has higher overheads

angelsmomma

robmar0se wrote: »

What model is it? The Inspiron m5030 is having quite a few probs and are being repaired by Tesco/Dell under SOGA rules for items over 12 months old..

Unfortunately its an inspiron 1545 but thank you. I hope it helps someone else who are having problems. This site is great for getting that sort of information out.

Bettie

GunJack wrote: »

fortunately (for me) not, unfortunately for you though

but i would say shop around, you may find some of the smaller local or mobile repairers near you won't charge as much as someone who has higher overheads

:rotfl: :rotfl: :T

angelsmomma

Bettie wrote: »

Well done you for refusing. I fell for that one a few years back then after paying they wouldn't mend it as it was damaged before the new contract started, they wouldn't even send anyone out. They wanted over £250 to repair it. :mad: It needed a new motherboard because the jack had come loose which they said was MY fault for tugging it which I hadn't as I was always very careful and eventually after weeks of stress and because I had recorded the conversation saying they WOULD mend it I did get it done for nothing. My daughters laptop has the same problem ( different make) seems to be very common.

I thought that either there wasn't much wrong with it so them fixing it would have been worth the £80 to them, or they would try to wriggle out of it denying that they would fix a problem that occurred before I paid for the insurance.

I don't trust these insurance products. When I buy anything I take the free insurances but never pay for any extra for this reason. Thanks for confirming that my instincts were right

GunJack

Laptop power jacks are a common fault. Generally, people don't treat them with enough care (I'm not saying that's the case here, it is a generalisation) especially when new and therefore still a bit of a tight fit. After all, they are at best held onto the motherboard with 5 very small solder points. IBM/Lenovo and some Acer models get over this by having the jack connected to the mobo by a flying lead rather than soldered directly on, which can help (providing the moulding holding it in place is solid (IBM).