Any tips to put ebay scammers off?

Ruby789

Thanks everyone. I took all the returns policy stuff off the listing.

I have put 5 of the less valuable ones up to see how they do. I have no car so car boot is not an option.

Can I retrospectively say about how returns will work only if someone comes back to me with a problem?

Happy to refund in full when I recieve the item back.

Makes me nervous, but need the money.

DiiFMaritime

Ruby789 wrote: »

Thanks everyone. I took all the returns policy stuff off the listing.

I have put 5 of the less valuable ones up to see how they do. I have no car so car boot is not an option.

Can I retrospectively say about how returns will work only if someone comes back to me with a problem?

Happy to refund in full when I recieve the item back.

Makes me nervous, but need the money.

I don't mention anything about returns in my listing, I think most buyers are sensible enough to contact the sellers if they are not happy with the item. Unless you package your items really poorly or inaccurately describe your items, you shouldn't get many returns.

Let us know how you get on with your 5 listings:D

Crowqueen

It depends which category you are selling in.

I find a polite "Please feel free to contact me if there are any delays or problems" in an email to the buyer once I've posted the items helps, althuogh I do up front advertise a 14-day no-quibble returns policy including postage both ways. I don't often - if ever - have to act on it as in practice I will usually refund ex gratia if the buyer supplies reasonable proof that the item is dead-on-arrival, and I sell mostly books and other paper items/ephemera that don't tend to be the subject of returns issues.

Definitely putting "Returns Accepted" as the eBay setting helps go a long way to reassure buyers that you will listen if there is a problem, even before they buy. Many buyers do have issues with other sellers, and in some markets (e.g. clothes) a friendly policy is actually a must, even for private sellers. It does help more and more to be actively solicitous of your buyers' happiness - doing nothing might signal to some sceptical people that you are one to avoid.

alykatz

sheenaread wrote: »

Also don't refund right away if a buyer states the item never arrived in the post. Myself and several other sellers were caught out by one particular female whom I am not allowed to name. Well I think it was a female as her user name was female but that is no guarantee. Again tell the buyer you will put a claim into Royal Mail for the loss and then they will get their refund. Royal Mail do investigate normal mail losses/damage. You cannot put in a claim until 15 days after when the item was due to arrive and then they do take a while to settle. But if yours is a genuine claim then they do settle eventually.

I`m not sure if im reading this correctly, but if i am why do you think it is ok to make a buyer wait until you have gone through the system to get your refund so then they can get theirs.
You make the inference that if a buyer is not happy with this they must be a scammer,which i hardly think is fair.
Also if buyer does start an inr case with either ebay or paypal unless you can prove delivery they will force a refund.