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Talktalk unfair??

[Deleted User]
[Deleted User] Forumite Posts: 0 Newbie
in Phones & TV
I'm hoping to move soon and contacted talktalk about transferring my phone/Internet service to my new home. I am in contract until Jan 2013. I was surprised to hear that I willbe charged an early termination fee and then will have to start a new 12 month contract. I thought I could just transfer over.

Comments

  • Heinz
    Heinz Forumite Posts: 11,191
    Part of the Furniture Combo Breaker Car Insurance Carver!
    Forumite
    Moving involves starting a new 12 month contract (that's standard) but charging for early termination indicates TT have sunk to new lows.
    Time has moved on (much quicker than it used to - or so it seems at my age) and my previous advice on residential telephony has been or is now gradually being overtaken by changes in the retail market. Hence, I have now deleted links to my previous 'pearls of wisdom'. I sincerely hope they helped save some of you money.
  • Ypaymore
    Ypaymore Forumite Posts: 2,802 Forumite
    They dont normally raise a cessation charge for a moving customer .Pop over to http://www.talktalkmembers.com/forums/forumdisplay.php?f=45&order=desc they will sort it out for you.
  • macman
    macman Forumite Posts: 52,866
    Part of the Furniture 10,000 Posts Name Dropper
    Forumite
    Are you sure? A home move always involves a new 12m contract, but they won't normally charge you a ETC if you are staying with them.
    No free lunch, and no free laptop ;)
  • TalkTalk
    TalkTalk Forumite, Organisation Representatives - Private Messages may not be monitored Posts: 1,948
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Organisation Representative
    Hi Glassannie,

    If you are conducting a home move no cessation fees are charged on the existing account. This is in light of the new 12 month contract that needs to be agreed at the new property.

    It is only if you are choosing to move and not take TT at your new address that the cessation fee would be applicable, as this is a case of cancelling an existing contract.

    Regards

    Mark
    TalkTalk Online Community Department
    “Official Company Representative
    I am the official company representative of Talk Talk. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to [email protected] This does NOT imply any form of approval of my company or its products by MSE"
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