Should I cancel my car insurance?

mikey72

The fee sounds ok

http://www.financial-ombudsman.org.uk/publications/ombudsman-news/54/insurance.htm


The refund should be roughly pro rata, so, as it's over a month, you could say a maximum of two months, so I'd expect to be getting between £600, to £650, less the £45. so, around a minimum of £550 back, to over £600.

You're stuck though, as if they won't refund correctly, you're going to have to cancel, re-insure elsewhere, write a letter of complaint to RCIB, then if they won't refund more, refer the complaint to the FOS, then wait.

rs65

It should be pro-rata plus £45 if you cancel within 14 days of receiving the policy document.

Www.rcib.co.UK/rightchoice_toba.pdf

Archergirl

If you have only just got the paper work, won't it count as 14 days of receiving the policy. What are the dates on the paperwork?

GoldenSwan

:j:j:j

Yes, that's the line I need to use. Thank you rs65 for linking to their own terms and conditions which state that I am only going to be charged pro-rata +£45 as I only received the paperwork last week. Letter dated 20/07/12. This letter was only sent out after someone rang me asking for the paperwork to be returned but I hadn't received any at that stage. And so the letter states that they are "stiil waiting urgentlyfor the signed documents".

That call, I am guessing should be recorded so there is some record of me not receiving documents before that. I had previously (early June)called them asking for the certificate, as I need it for work. At that point they emailed me a cover note but no documents came until last week.

Thanks for your input, I now feel confident to contact them and fight my corner. Hopefully,thanks to all of you, I will be back with a positive update. :beer: